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For Companies At a Glance
- Tasks: Welcome customers and recommend tailored solutions in a vibrant retail environment.
- Company: Join Virgin Media O2, a leader in innovative technology and customer service.
- Benefits: Enjoy competitive pay, private medical cover, and generous leave policies.
- Why this job: Shape memorable moments for customers while growing your career in a supportive team.
- Qualifications: Confidence, communication skills, and a passion for technology are essential.
- Other info: Receive exceptional training and the chance to earn more through our accreditation programme.
Overview
Join to apply for the Retail Advisor, 16hrs, Basingstoke role at Virgin Media O2
Summary
Location: Basingstoke
Job Family: Retail
Job Type: Part Time
Posted Date: 04-Sep-2025
Ref #: 69225
Location: Basingstoke
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Retail Advisors: https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers.
You’ll Also Receive
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Advisor, 16hrs, Basingstoke employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs, Basingstoke
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the technology and how it benefits customers will help you engage more effectively during interviews and assessments.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think of specific situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on exceptional service.
✨Tip Number 3
Demonstrate your flexibility and adaptability by discussing how you've successfully handled changing situations in previous roles. This is crucial for a retail environment where customer demands can shift rapidly.
✨Tip Number 4
Prepare to discuss your teamwork experience. Since the role requires a collaborative spirit, think of instances where you worked well within a team to achieve goals or improve customer satisfaction.
We think you need these skills to ace Retail Advisor, 16hrs, Basingstoke
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your relevant experience, especially in customer service or retail. Use specific examples that demonstrate your communication skills and ability to build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention why you want to work for Virgin Media O2 and how your values align with theirs.
Prepare for the Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role's focus on exceptional customer service.
✨Demonstrate Your Knowledge of Technology
Since a genuine interest in technology is a must-have, be prepared to discuss how technology can enhance customer experiences. Familiarise yourself with Virgin Media O2's products and services so you can speak confidently about them during the interview.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Provide examples of how you've collaborated with colleagues in the past and how you handle different customer demands, showcasing your resilience and motivation.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.