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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join a dynamic retail team in Carlisle with a focus on innovation.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Enjoy tailored training and opportunities for career advancement.
- Why this job: Be part of a supportive team and grow your skills in a fast-paced environment.
- Qualifications: Confidence, communication skills, and a passion for technology are essential.
The predicted salary is between 27900 - 27900 £ per year.
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Location: Carlisle
Job Type: Part Time
Salary: Competitive + Fantastic Benefits
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Must Haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The Other Stuff We Are Looking For:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps: Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our recruiters to discuss the role in more detail and answer further questions.
Retail Advisor, 16hrs 6M FTC, Carlisle employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs 6M FTC, Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the brand and its products. This will help you connect with the team and show that you're genuinely interested in being a Retail Advisor.
✨Tip Number 2
Practice your people skills! Since you'll be welcoming customers and building rapport, think of some scenarios where you can demonstrate your communication skills. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to showcase your flexibility! Retail can be unpredictable, so be prepared to discuss how you've adapted to changes in previous jobs. Highlighting your resilience will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Retail Advisor, 16hrs 6M FTC, Carlisle
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to highlight your relevant experience and skills that match the Retail Advisor role. We love seeing how your background aligns with what we’re looking for, so customise your application to stand out!
Show Enthusiasm: Express your excitement about the opportunity to work with us. Mention why you’re interested in the role and how you can contribute to our team’s success in delivering exceptional customer service.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in retail. And remember, apply through our website for the best chance!
How to prepare for a job interview at Virgin Media O2
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by the company. Being able to discuss how these can benefit customers will show your genuine interest in technology and your readiness to help.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you built rapport with customers and tailored solutions to meet their needs. This will demonstrate your confidence and communication skills.
✨Be Ready for Role-Playing
Expect to engage in role-playing scenarios during the interview. Practice responding to common customer queries or complaints. This will help you showcase your resilience and ability to adapt to different situations, which are key traits for a Retail Advisor.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your proactive attitude and genuine interest in growing within the company.