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- Tasks: Help customers find the perfect products and provide top-notch service during the festive rush.
- Company: Join Virgin Media O2, where we make every connection meaningful and fun.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic perks like extra holiday leave and health cover.
- Other info: Must be available from 10th September through the festive period; training provided.
- Why this job: Be part of an exciting team during the busiest season, making shopping magical for customers.
- Qualifications: Bring your confidence, communication skills, and a passion for tech; retail experience is a plus!
Retail Advisor, 16hrs 4M FTC, Liverpool – New Mersey
Join to apply for the Retail Advisor, 16hrs 4M FTC, Liverpool – New Mersey role at Virgin Media O2
Retail Advisor, 16hrs 4M FTC, Liverpool – New Mersey
2 days ago Be among the first 25 applicants
Join to apply for the Retail Advisor, 16hrs 4M FTC, Liverpool – New Mersey role at Virgin Media O2
Summary
Location
Liverpool
Job Family
Retail
Job Type
Part Time
Posted Date
28-Jul-2025
Ref #
68525
Location: Liverpool – New Mersey
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best – even if they’ve left their shopping until the last minute.
This is a 4-month Fixed-Term Contract to support our busy holiday period, so you’ll need to be available to work across the festive season, when our stores are at their liveliest.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude – even when they’re in last-minute shopping mode.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals during the busiest season of the year.
- Helping to maintain an inviting and organised store environment that’s ready for the festive footfall.
The must haves
- Confidence, communication skills, and a passion for delivering great service – whatever the time of year.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands – especially in the run-up to Christmas.
- An open mind, ready to learn and grow in a fast-paced retail setting.
- Must be able to start from 10th September and be available to work throughout the festive period.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better (and gifting simpler).
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit – because Christmas in retail is definitely a team effort.
What\’s in it for you
We’ll set you up for success. You’ll have a supportive team and tailored training on a 4-day (30-hour) induction within the first two weeks of your start date. You’ll learn everything you need to shine during peak season – and help make the customer experience a little more magical.
You’ll Also Receive
- A competitive hourly rate of ÂŁ12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and an additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here), we offer a wide range of support, rewards and tools to help you focus on what really matters.
Next steps
Our Recruitment Process
After applying, you’ll receive an invite to complete a short online video assessment. If successful, one of our Recruiters will be in touch to talk you through the next steps.
Interviews will be held via MS Teams from 14th August.
So, what are you waiting for?
This 4-month Fixed-Term Contract is your chance to join us for our busiest (and most exciting) time of year. Apply today and help make this season one to remember – for you and our customers.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales and Business Development
-
Industries
Telecommunications
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Retail Advisor, 16hrs 4M FTC, Liverpool - New Mersey employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs 4M FTC, Liverpool - New Mersey
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the technology and how it can benefit customers will help you engage more effectively during your interactions.
✨Tip Number 2
Showcase your customer service skills in any pre-interview assessments or video interviews. Highlight experiences where you've successfully resolved customer issues or provided exceptional service, as this is crucial for the Retail Advisor role.
✨Tip Number 3
Be prepared to discuss your flexibility and availability during the festive season. Since this role requires working during peak times, demonstrating your willingness to adapt to various shifts will make you a strong candidate.
✨Tip Number 4
Research the company culture at Virgin Media O2. Understanding their values and mission will allow you to align your responses during interviews, showing that you're not just looking for any job, but are genuinely interested in being part of their team.
We think you need these skills to ace Retail Advisor, 16hrs 4M FTC, Liverpool - New Mersey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise skills like communication, teamwork, and adaptability, which are crucial for the Retail Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've delivered great service in previous roles, especially during busy periods.
Prepare for the Video Assessment: Since you'll need to complete a short online video assessment, practice common interview questions related to customer service and retail scenarios. Be ready to demonstrate your enthusiasm and approachability.
Highlight Flexibility and Availability: In your application, clearly state your availability, especially during the festive season. Mention your willingness to adapt to different shifts, as this is a key requirement for the role.
How to prepare for a job interview at Virgin Media O2
✨Show Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples of how you've successfully assisted customers in the past, especially in high-pressure situations. This will demonstrate your ability to handle the festive rush.
✨Demonstrate Your Passion for Technology
Since the role involves showcasing innovative products, express your genuine interest in technology. Be ready to discuss how technology can enhance customer experiences and make life easier, which aligns with Virgin Media O2's mission.
✨Be Ready for Teamwork
Christmas in retail is all about teamwork. Share experiences where you collaborated effectively with colleagues to achieve goals. Highlight your proactive attitude and willingness to support your team during busy periods.
✨Prepare for Flexibility Questions
Given the nature of the role, be prepared to discuss your availability and flexibility during the festive season. Show that you're adaptable and willing to take on different shifts to meet customer demands.