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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join a leading telecommunications company with a supportive team culture.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Why this job: Be part of a dynamic team and grow your skills in a fast-paced retail environment.
- Qualifications: Confidence, communication skills, and a passion for technology.
- Other info: Receive tailored training and enjoy excellent career development opportunities.
Overview
Location: London – Tottenham Hale. Salary: Competitive + Fantastic Benefits. Job family: Retail. Job type: Part Time. Posted date: 04-Sep-2025. Ref #: 69054.
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Must Haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The Other Stuff We Are Looking For
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s In It For You
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next Steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Sales and Business Development
Industries
- Telecommunications
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Retail Advisor, 16 hrs, London - Tottenham Hale employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16 hrs, London - Tottenham Hale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their products and services, and think about how you can contribute to their mission. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on showcasing your communication skills and confidence, which are key for a Retail Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past that highlight your customer service skills and teamwork. Whether it’s a retail job or a different experience, showing how you’ve helped others will resonate well with the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Retail Advisor, 16 hrs, London - Tottenham Hale
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant experience in retail or customer service, even if it’s just a little!
Show Enthusiasm: Express your excitement about the opportunity to work with us at Virgin Media O2. We love candidates who are genuinely interested in helping customers and being part of a supportive team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can get back to you quickly about the next steps.
How to prepare for a job interview at Virgin Media O2
✨Know the Products
Before your interview, take some time to familiarise yourself with the products and services offered by the company. This will not only show your genuine interest in technology but also help you answer questions about how you would recommend tailored solutions to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you built rapport with customers or resolved issues effectively. This will demonstrate your confidence and communication skills, which are crucial for a Retail Advisor role.
✨Be Ready to Adapt
Since flexibility is key in retail, be prepared to discuss how you've adapted to different situations in previous jobs. Whether it’s handling a busy shift or adjusting to last-minute changes, showing that you can thrive in a fast-paced environment will impress your interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows your proactive attitude and genuine interest in growing within the company.