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For Companies At a Glance
- Tasks: Welcome customers and recommend tailored solutions while showcasing innovative products.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team with excellent training.
- Why this job: Shape memorable moments for customers while building a rewarding career in a dynamic environment.
- Qualifications: Confidence, communication skills, and a passion for great service are essential; retail experience is a plus.
- Other info: Receive 23 days of annual leave, a birthday day off, and access to family-friendly policies.
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Summary
Location
London
Job Family
Retail
Job Type
Part Time
Posted Date
01-Aug-2025
Ref #
68690
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK\’s fastest broadband network and one of the nation\’s most-loved mobile brands. As one of the country\’s biggest companies, we\’re expanding our offering to millions of new customers.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive
- A competitive hourly rate of ÂŁ12.40, + location allowance of ÂŁ2,800 (pro rata where applicable) with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Our Recruitment Process
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for!
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales and Business Development
-
Industries
Telecommunications
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Retail Advisor, 12hrs, Stratford Westfield employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 12hrs, Stratford Westfield
✨Tip Number 1
Show your enthusiasm for technology and customer service during any interactions. Research Virgin Media O2's latest products and services so you can discuss them confidently, demonstrating your genuine interest.
✨Tip Number 2
Prepare to showcase your communication skills by practising common retail scenarios. Role-playing with a friend can help you articulate how you would handle customer inquiries and build rapport effectively.
✨Tip Number 3
Be ready to discuss your flexibility and adaptability. Think of examples from past experiences where you successfully adjusted to changing situations or customer needs, as this is crucial in a fast-paced retail environment.
✨Tip Number 4
Network with current or former employees of Virgin Media O2 if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the recruitment process.
We think you need these skills to ace Retail Advisor, 12hrs, Stratford Westfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, sales, or customer service. Emphasise your communication skills and any previous roles where you delivered exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've built rapport with customers in the past and how you can contribute to Virgin Media O2's goals.
Highlight Your Flexibility: Since the role requires flexibility to adapt to different shifts, make sure to mention your availability and willingness to work varied hours. This shows you're ready to meet the demands of the job.
Prepare for Online Assessment: After submitting your application, you'll be invited to complete an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests to prepare effectively.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
As a Retail Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've provided excellent service in the past, and express your enthusiasm for helping people find the right products.
✨Demonstrate Your Knowledge of Technology
Since Virgin Media O2 focuses on innovative products, it's important to show that you have a genuine interest in technology. Brush up on their latest offerings and be ready to discuss how technology can enhance customer experiences.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to handle difficult customers or adapt to changing situations, and explain how you managed those challenges.
✨Exude Confidence and Approachability
Your attitude during the interview matters. Practice maintaining a friendly and confident demeanour, as this will reflect the welcoming approach expected in the role. Remember, first impressions count!
