At a Glance
- Tasks: Help customers with tech solutions and create memorable experiences.
- Company: Join Virgin Media O₂, a leader in connectivity and inclusion.
- Benefits: Competitive pay, healthcare, discounts, and your birthday off!
- Other info: Flexible shifts with ongoing training and development opportunities.
- Why this job: Make a real impact by helping customers connect with technology.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 13 - 13 £ per hour.
About the Role
As a Retail Advisor, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected.
It’s about more than selling – it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers.
You’ll receive a competitive hourly rate of £13.45.
- Summary
- Job Family: Retail
- Job Type: Part Time
- Reference #: 74637
- Day To Day
- Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features like accessibility tools.
- Take ownership of customer queries, resolving issues and building trust.
- Work with your team to achieve store targets and strong customer satisfaction outcomes.
- Training & Development
You’ll be supported from day one.
Within your first two weeks, you’ll complete 2 × 2‑day induction sessions (30 hours) covering product knowledge, systems and customer experience.
Ongoing coaching and development will support your growth beyond induction.
Ways of Working
This is a retail role, so flexibility is important.
Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods.
Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.
Inclusion
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers.
We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
When you work with us, you’ll have access to our award‑winning employee network groups that champion allyship, connection and inclusion across the business.
Requirements
- Confidence and strong communication skills.
- A genuine passion for delivering great customer experiences.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- An open mindset and willingness to learn in a fast‑paced retail environment.
Benefits
- Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
- Discounts on broadband, TV and mobile.
- Cycle2Work schemes.
- Dental insurance and neurodiversity assessments.
- The Virgin Family platform and O₂ Priority.
- #J-18808-Ljbffr
Retail Advisor, 12hrs, Scarborough employer: Virgin Media O2
Virgin Media O2 is an exceptional employer that fosters a dynamic work culture where creativity and collaboration thrive. With a strong emphasis on employee wellbeing, flexible working options, and comprehensive healthcare benefits, the company supports your professional growth while allowing you to lead impactful PR campaigns that resonate with audiences. Join us in a vibrant environment that values innovation and meaningful storytelling.
