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For Companies At a Glance
- Tasks: Welcome customers and help them find the perfect tech solutions.
- Company: Join Virgin Media O2, the UK's fastest broadband network.
- Benefits: Earn £12.40/hour plus bonuses, with great training and support.
- Other info: Flexible shifts and a fun team environment await you!
- Why this job: Shape memorable moments for customers while growing your career.
- Qualifications: Confidence, communication skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
- We’ll set you up for success with a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date.
- A competitive hourly rate of £12.40, + location allowance of £2,800 (pro rata where applicable) with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and an additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance.
- A host of family-friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
Our Recruitment Process: Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Retail Advisor, 12hrs, London Westfield White City employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 12hrs, London Westfield White City
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their products, values, and what makes them tick. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Retail Advisor, you'll be all about customer interaction. Role-play with a friend or family member to get comfortable with welcoming customers and recommending products. The more you practice, the more natural it will feel!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent Virgin Media O2 in style.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Retail Advisor, 12hrs, London Westfield White City
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and customer service.
Tailor Your Application: Make sure to customise your application for the Retail Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills and ability to build rapport with customers.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team at Virgin Media O2.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps you stand out in the process.
How to prepare for a job interview at Virgin Media O2
✨Know the Brand
Before your interview, take some time to research Virgin Media O2. Understand their products, services, and what makes them stand out in the telecommunications industry. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your People Skills
As a Retail Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully built rapport and provided excellent customer service in previous roles. Highlight your communication skills and ability to adapt to different customer needs.
✨Demonstrate Your Passion for Technology
Since the role involves showcasing innovative products, express your enthusiasm for technology during the interview. Share any personal experiences or interests related to tech that can illustrate how it enhances people's lives. This will resonate well with the interviewers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or performance goals. This shows you're engaged and serious about the role, plus it gives you valuable insights into the company.