At a Glance
- Tasks: Join our team as a Retail Advisor, delivering top-notch customer service and showcasing innovative products.
- Company: Be part of Virgin Media O2, a leader in telecommunications, dedicated to enhancing lives through technology.
- Benefits: Enjoy competitive pay, private medical cover, generous leave policies, and a supportive work environment.
- Other info: Receive tailored training and the chance to earn more through our accreditation programme.
- Why this job: Shape memorable moments for customers while growing your career in a dynamic, collaborative setting.
- Qualifications: Bring confidence, communication skills, and a passion for service; retail experience is a plus but not required.
Overview
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Location: Leamington Spa
Salary: Competitive + Fantastic Benefits
Job Type: Part Time
Posted Date: 01-Sep-2025
Ref #: 69144
What you’ll be doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Watch a day in the life
Copy this link into your browser to see a day in the life of our Retail Advisors: https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV
Must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
We’ll Set You Up For Success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Sales and Business Development
- Industries: Telecommunications
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Retail Advisor, 12hrs, Leamington Spa in Royal Leamington Spa employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Retail Advisor in Leamington Spa, you'll benefit from tailored training, competitive pay, and comprehensive health benefits, all while working in a collaborative environment that values your contributions and encourages you to thrive. Join us to not only enhance your career but also to make a meaningful impact on our customers' lives with innovative technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 12hrs, Leamington Spa in Royal Leamington Spa
✨Tip Number 1
Familiarise yourself with the products and services offered by Virgin Media O2. Understanding their technology and how it benefits customers will help you engage more effectively during interviews and assessments.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will boost your confidence in handling various customer interactions, which is crucial for a Retail Advisor.
✨Tip Number 3
Showcase your flexibility and adaptability by preparing examples of how you've successfully managed changing situations in previous roles. This will demonstrate your readiness for the dynamic retail environment.
✨Tip Number 4
Research the company culture at Virgin Media O2 and think about how your values align with theirs. Being able to articulate this connection can set you apart from other candidates during the interview process.
We think you need these skills to ace Retail Advisor, 12hrs, Leamington Spa in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail, sales, or customer service. Emphasise skills like communication, resilience, and teamwork, which are essential for the Retail Advisor role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully helped customers in the past and how you can contribute to the team.
Prepare for the Online Assessment:After submitting your application, you'll need to complete an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests to showcase your problem-solving skills.
Follow Up:If you haven't heard back within a week or two, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role of a Retail Advisor.
✨Demonstrate Your Communication Skills
During the interview, focus on how you communicate. Use clear and concise language, and be sure to listen actively. This will showcase your ability to build rapport with customers, which is crucial for the position.
✨Highlight Your Flexibility
Be prepared to discuss your availability and willingness to adapt to different shifts. Employers appreciate candidates who can adjust to varying customer demands, so share any relevant experiences that demonstrate your flexibility.
✨Express Your Interest in Technology
Since the role involves showcasing innovative products, convey your genuine interest in technology. Discuss how you stay updated with tech trends and how you believe technology can enhance customer experiences.
