At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Receive tailored training and thrive in a supportive team environment.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27800 - 27800 € per year.
Location: Downpatrick
Job Family: Retail
Job Type: Part Time
Posted Date: 06-May-2026
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
- We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4‑day (30 hours) induction within the first two weeks of your start date.
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off, plus the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
Next Steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 12hrs, Downpatrick employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on fostering a vibrant work culture that prioritises exceptional customer service and employee development. As a Retail Advisor in Downpatrick, you'll benefit from comprehensive training, competitive pay, and a range of perks including private medical cover and generous leave policies, all while being part of a supportive team dedicated to making every customer interaction meaningful. Join us to not only enhance your career but also to contribute to a company that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 12hrs, Downpatrick
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Virgin Media O2. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your confidence and communication skills, as these are key for a Retail Advisor. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your passion for technology! Be ready to discuss how tech can improve lives and share any personal experiences you have with Virgin Media O2 products. This will demonstrate your genuine interest and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm and professionalism, and it keeps you fresh in their minds!
We think you need these skills to ace Retail Advisor, 12hrs, Downpatrick
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Mention any previous retail or customer service experience that showcases your ability to connect with customers.
Show Your Passion:We love candidates who are genuinely interested in technology and how it can improve lives. Share any relevant experiences or interests that demonstrate your passion for the industry!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Before the interview, take some time to research Virgin Media O2 and their products. Familiarise yourself with their services and think about how they can benefit customers. This will help you answer questions confidently and show your genuine interest in technology.
✨Show Off Your People Skills
As a Retail Advisor, you'll be interacting with customers all day. Practice your communication skills by role-playing common customer scenarios with a friend. Focus on being friendly, approachable, and attentive to their needs, as this is key to building rapport.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities and resilience. Think of examples from your past experiences where you've successfully handled difficult situations or met performance goals. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. Aim for a polished look that reflects the professional yet approachable vibe of a retail environment. This shows that you respect the opportunity and are serious about the role.
