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For Companies At a Glance
- Tasks: Welcome customers, recommend products, and maintain a vibrant store atmosphere.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and a supportive team with tailored training.
- Why this job: Shape memorable moments for customers while growing your career in a dynamic environment.
- Qualifications: Confidence, communication skills, and a passion for technology are essential; retail experience is a plus.
- Other info: Receive exceptional training and opportunities for progression through our accreditation programme.
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Summary
Location
Burton-On-Trent
Job Family
Retail
Job Type
Part Time
Posted Date
05-Aug-2025
Ref #
68151
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK\’s fastest broadband network and one of the nation\’s most-loved mobile brands. As one of the country\’s biggest companies, we\’re expanding our offering to millions of new customers.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date. This Will Delve Deep Into All Aspects Of Virgin Media O2, Making Sure You’re Well-prepared For Success And Able To Serve Our Customers. You’ll Also Receive
- A competitive hourly rate of ÂŁ12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Our Recruitment Process
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for!
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Sales and Business Development
-
Industries
Telecommunications
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Retail Advisor, 12hrs, Burton Upon Trent employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 12hrs, Burton Upon Trent
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will help you engage customers effectively and demonstrate your genuine interest in technology, which is a key requirement for the Retail Advisor role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about tech-related topics. This will not only boost your confidence but also prepare you to build rapport with customers in a retail environment.
✨Tip Number 3
Be ready to showcase your flexibility and resilience during the interview process. Think of examples from past experiences where you've adapted to changing situations or handled challenging customer interactions.
✨Tip Number 4
Research the company culture at Virgin Media O2. Understanding their values and mission will help you align your answers during interviews and show that you're a great fit for their team-oriented environment.
We think you need these skills to ace Retail Advisor, 12hrs, Burton Upon Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, sales, or customer service. Emphasise your communication skills and any previous roles where you demonstrated a passion for delivering great service.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in technology and how it can enhance customer experiences. Mention specific examples of how you've built rapport with customers in the past.
Showcase Your Flexibility: Since the role requires flexibility to adapt to different shifts, mention your availability and willingness to work varied hours. This shows that you're ready to meet the demands of the job.
Prepare for Online Assessment: After submitting your application, you'll need to complete an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests to prepare effectively.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role's focus on exceptional customer service.
✨Demonstrate Your Knowledge of Technology
Since Virgin Media O2 values a genuine interest in technology, be prepared to discuss how technology can enhance everyday life. Familiarise yourself with their products and services so you can speak confidently about them during the interview.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you successfully resolved customer issues or adapted to changing demands, showcasing your resilience and flexibility.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team culture, training programmes, or growth opportunities within the company. This shows your genuine interest in the role and helps you determine if it's the right fit for you.