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For Companies At a Glance
- Tasks: Welcome customers and recommend tailored solutions while showcasing innovative products.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and a supportive team with tailored training.
- Why this job: Shape memorable moments for customers while building a rewarding career in a dynamic environment.
- Qualifications: Confidence, communication skills, and a passion for great service are essential; retail experience is a plus.
- Other info: Receive exceptional training and opportunities for progression through our accreditation programme.
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance.
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 12hrs, Aintree
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will help you engage customers effectively and demonstrate your genuine interest in technology, which is a key requirement for the Retail Advisor role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build confidence in welcoming customers and recommending tailored solutions, which is essential for success in this position.
✨Tip Number 3
Showcase your flexibility by being open to different shifts and customer demands. Highlighting your adaptability during interviews can set you apart from other candidates, as it aligns with the company's need for resilience and motivation.
✨Tip Number 4
Network with current or former employees of Virgin Media O2. They can provide valuable insights into the company culture and expectations, helping you tailor your approach and demonstrate your proactive attitude during the recruitment process.
We think you need these skills to ace Retail Advisor, 12hrs, Aintree
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight your customer service skills and any relevant experience in retail or sales.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your communication skills, flexibility, and any previous retail experience, even if it's not essential.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to the team at Virgin Media O2.
Prepare for the Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common customer service scenarios and practice situational judgement tests to demonstrate your problem-solving skills.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Customer Service
As a Retail Advisor, you'll be interacting with customers daily. Make sure to express your enthusiasm for helping people and providing excellent service during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Knowledge of Technology
Virgin Media O2 values a genuine interest in technology. Brush up on their latest products and services before the interview. Being able to discuss how technology can improve lives will show that you're a good fit for the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific examples from your previous experiences where you successfully resolved customer issues or met performance goals.
✨Exude Confidence and Approachability
Since the role requires building rapport with customers, it's essential to come across as friendly and approachable. Practice your body language, maintain eye contact, and smile to convey confidence during the interview.
