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For Companies At a Glance
- Tasks: Welcome customers, understand their needs, and showcase innovative products.
- Company: Join Virgin Media O2, a leader in technology and customer service.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for delivering great service.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic retail environment.
The predicted salary is between 20000 - 30000 £ per year.
Location: Redhill
Job Family: Retail
Job Type: Full Time
Posted Date: 28-Nov-2025
Salary: Competitive + Fantastic Benefits
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
Next steps:
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, What Are You Waiting For? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 38hrs, 12M FTC, Redhill employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 38hrs, 12M FTC, Redhill
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your passion for delivering great service.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples from your past experiences where you’ve successfully handled different customer demands or worked in a fast-paced environment. This will highlight your resilience and flexibility.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in technology and how it can enhance customer experiences.
We think you need these skills to ace Retail Advisor, 38hrs, 12M FTC, Redhill
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant retail or customer service experience, even if it’s not extensive!
Show Enthusiasm: Express your excitement about the opportunity to work with us at StudySmarter. Let us know why you’re interested in this role and how you can contribute to our team’s success.
Follow Up: After submitting your application through our website, keep an eye on your inbox! If you don’t hear back right away, a polite follow-up can show your enthusiasm and commitment to the role.
How to prepare for a job interview at Virgin Media O2
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered. Being able to discuss how these can benefit customers will show your genuine interest in technology and your readiness to recommend tailored solutions.
✨Showcase Your People Skills
Prepare examples of how you've built rapport with customers in the past. Think about times when you went above and beyond to deliver great service. This will demonstrate your confidence and communication skills, which are key for a Retail Advisor role.
✨Be Ready for Scenario Questions
Expect questions that assess your resilience and ability to adapt. Practice responses to scenarios where you had to handle difficult customers or meet tight deadlines. This will help you convey your proactive attitude and team spirit.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for learning and growing in a fast-paced retail environment.
