At a Glance
- Tasks: Assess the impact of complex changes and improve processes in a dynamic environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a competitive reward package with benefits that support you and your loved ones.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference by leading change management and enhancing customer experiences.
- Qualifications: Experience in change management and IT/Telecommunications is essential.
The predicted salary is between 37800 - 46200 £ per year.
The Technical Impact Assessor reports to the Change & Release Management Team Leader. You'll support the change & release management function by assessing the impact of high impact & complex changes to provide enhanced understanding of impact to customers & stakeholders in a highly complex environment. They administer and supervise the value proposition within the change & release management function. Empowered to break silos, develop themselves, the tools & the processes with which they work.
You'll identify opportunities for improvement within your area and within the existing processes; collaborate with your manager, stakeholders & specialist resources to assist the decisions for which improvements take priority to implement and then assist to get them delivered. Another key part of the role is to lead by example; being a process facilitator and an advocate of the change & release management function, controlling your area to ensure it performs against KPI’s with thorough communication & governance with stakeholders & customers.
The must haves:
- Understand principles of change management
- Proven ability to understand network topology diagrams
- Experience of and exposure to change management environments and teams across a complex infrastructure with expansive service levels
- IT/Telecommunications experience and transmission network experience
The other stuff we are looking for:
- Excellent stakeholder management
- Experience working in a Service Management environment
- Exposure or experience within other Service Management Practices or operational environments (e.g., Incident Management, Problem Management, Service Level Management, Configuration Management)
- Experience of Remedy ITSM Toolset
What's in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Technical Impact Assessor in Reading employer: Virgin Media O2
Virgin Media O2 is an exceptional employer that fosters a dynamic work culture where creativity and collaboration thrive. With a strong emphasis on employee wellbeing, flexible working options, and comprehensive healthcare benefits, the company supports your professional growth while allowing you to lead impactful PR campaigns that resonate with audiences. Join us in a vibrant environment that values innovation and meaningful storytelling.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Impact Assessor in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Virgin Media O2 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Virgin Media O2 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Virgin Media O2!
✨Direct Apply to Virgin Media O2
Let's not forget to apply directly through the Virgin Media O2 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Impact Assessor in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Virgin Media O2.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Virgin Media O2. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Virgin Media O2
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
