At a Glance
- Tasks: Enhance customer experience by resolving issues and providing support throughout their journey.
- Company: Join Virgin Media O2, a diverse and inclusive employer committed to equal opportunities.
- Benefits: Comprehensive benefits package with flexible options to suit your lifestyle.
- Other info: Dynamic role within a complex organisation with opportunities for growth.
- Why this job: Make a real difference in how customers manage their accounts and feel supported.
- Qualifications: Strong understanding of customer journeys and data-driven decision making.
The predicted salary is between 50000 - 65000 £ per year.
The TCX Lifecycle Manager – In-Life is accountable for improving how customers experience managing their account, resolving issues, and getting support. This role focuses on reducing friction, increasing clarity, and building trust across key in-life moments — particularly when things go wrong. The aim is to ensure customers feel informed, in control, and supported throughout their journey.
Diversity and Inclusion
Virgin Media O2 is an equal opportunities employer, and we are working hard to remove bias and barriers for our people and candidates.
Key Responsibilities
- Delivery of cross-functional customer experience, life cycle or product-led change.
- Working within product and digital delivery environments.
- Turning customer and performance insight into executed outcomes.
- Using data and metrics to shape prioritisation and decision making.
- Operating effectively within complex, matrix organisations.
Desired Qualifications
- Strong lifecycle and customer journey thinking.
- Confident using data to diagnose issues and tell a clear performance story.
- Highly organised with strong prioritisation and delivery discipline.
- Comfortable working with ambiguity and evolving problem spaces.
- Effective stakeholder management across senior and multidisciplinary teams.
- Clear, concise communication and documentation skills.
Benefits
Our reward package includes a comprehensive benefits bundle designed to support you and your loved ones, with flexible options to suit your lifestyle.
TCX Lifecycle Manager - In-Life in Reading employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions diversity and inclusion. As a TCX Lifecycle Manager in London or Reading, you'll benefit from a comprehensive rewards package tailored to your lifestyle, alongside ample opportunities for professional growth and development within a supportive environment that values your contributions and insights.
StudySmarter Expert Advice🤫
We think this is how you could land TCX Lifecycle Manager - In-Life in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that TCX Lifecycle Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer experience and lifecycle management. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used data to improve customer journeys in past roles. We love seeing candidates who can turn insights into actionable outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer experience.
We think you need these skills to ace TCX Lifecycle Manager - In-Life in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the TCX Lifecycle Manager role. Highlight your experience in customer journey thinking and how you've used data to improve customer experiences. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your ability to convey complex ideas simply. Whether it’s through your writing style or the way you structure your information, let us see your skills shine!
Highlight Your Organisational Skills:Being highly organised is crucial for this position. In your application, share examples of how you've managed multiple projects or priorities effectively. We love to see candidates who can juggle tasks while keeping everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Virgin Media O2
✨Know the Customer Journey
Familiarise yourself with the customer lifecycle and how it relates to the role. Be ready to discuss specific examples of how you’ve improved customer experiences in previous roles, especially when things didn’t go as planned.
✨Data is Your Best Friend
Brush up on your data analysis skills! Be prepared to explain how you've used data to diagnose issues and make decisions. Think of a time when metrics helped you shape a project or resolve a problem.
✨Stakeholder Management Skills
This role involves working with various teams, so highlight your experience in managing stakeholders. Prepare examples that showcase your ability to communicate clearly and effectively across different levels of an organisation.
✨Embrace Ambiguity
Show that you’re comfortable navigating through uncertainty. Share instances where you’ve thrived in ambiguous situations, demonstrating your problem-solving skills and adaptability in evolving environments.
