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- Tasks: Lead service design initiatives to enhance customer journeys and experiences.
- Company: Top UK telecommunications company focused on innovation and inclusivity.
- Benefits: Attractive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Shape the future of customer experiences in a dynamic and supportive environment.
- Qualifications: Proven leadership skills and a passion for data-driven design.
- Other info: Join a team committed to creating impactful service solutions.
The predicted salary is between 48000 - 72000 £ per year.
A leading telecommunications company in the UK is seeking a TCX Service Design Lead to set the strategic direction of service design across the customer lifecycle. The role involves managing and developing teams, embedding service design into product-led environments, and partnering with leadership to deliver cohesive service experiences.
Ideal candidates will demonstrate:
- Strong leadership
- Data-driven decision-making
- Effective communication skills
The opportunity offers strong remuneration and a commitment to inclusivity.
Senior Service Design Lead - End-to-End Customer Journeys in Reading employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Design Lead - End-to-End Customer Journeys in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the telecommunications industry, especially those who work in service design. A friendly chat can open doors and give you insights that might just land you that Senior Service Design Lead role.
✨Tip Number 2
Showcase your leadership skills! During interviews, share specific examples of how you've managed teams and driven service design initiatives. We want to see how you can lead and inspire others to create amazing customer journeys.
✨Tip Number 3
Be data-driven! Prepare to discuss how you've used data to inform your design decisions. This is key for the role, so come armed with metrics and success stories that highlight your analytical prowess.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Service Design Lead - End-to-End Customer Journeys in Reading
Some tips for your application 🫡
Show Your Passion for Service Design: When writing your application, let your enthusiasm for service design shine through. We want to see how you can set the strategic direction and make a real impact on customer journeys. Share specific examples of your past experiences that highlight your passion and expertise.
Tailor Your Application: Make sure to customise your application to align with the job description. We’re looking for candidates who can demonstrate strong leadership and data-driven decision-making. Use keywords from the job listing to show that you understand what we’re after and how you fit into our vision.
Highlight Team Management Skills: Since this role involves managing and developing teams, it’s crucial to showcase your leadership skills. We want to know how you've successfully led teams in the past and how you plan to embed service design into product-led environments. Don’t hold back on sharing your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Virgin Media O2
✨Know Your Customer Journeys
Make sure you understand the end-to-end customer journeys relevant to the telecommunications industry. Be prepared to discuss how you would enhance these experiences and what strategies you would implement to ensure a seamless service design.
✨Showcase Your Leadership Skills
As a Senior Service Design Lead, your ability to manage and develop teams is crucial. Bring examples of past leadership experiences where you successfully guided a team through a project or initiative, highlighting your approach to fostering collaboration and innovation.
✨Data-Driven Decision Making
Demonstrate your proficiency in using data to inform your design decisions. Prepare to discuss specific metrics or case studies where your data analysis led to improved service outcomes, showcasing your analytical skills and strategic thinking.
✨Effective Communication is Key
Communication will be vital in this role, especially when partnering with leadership. Practice articulating your ideas clearly and concisely, and be ready to explain complex concepts in a way that’s easy for others to understand, ensuring you can engage effectively with various stakeholders.
