At a Glance
- Tasks: Lead partner success and service experience strategies for Virgin Media O2.
- Company: Join the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a rewarding package with flexible benefits for you and your loved ones.
- Other info: Inclusive culture that celebrates diversity and empowers everyone to thrive.
- Why this job: Make a real impact by enhancing partner relationships and driving growth.
- Qualifications: Proven leadership in service management and strong commercial acumen required.
The predicted salary is between 70000 - 90000 £ per year.
The Senior Manager, Partner Success – Service Experience & Trust owns the full in-life lifecycle for Fixed Wholesale Partners here at Virgin Media O2 (VMO2) — ensuring seamless onboarding into the portfolio, strong relationship development, proactive service management, and a mature governance model that drives trust and long-term growth.
You will design and implement a bold service experience strategy that underpins partner satisfaction, strengthens trust, and delivers measurable improvements in revenue, TCV, churn, and operational performance. A strategic, influential leader, you will act as the senior Voice of the Partner, driving structured service transformation, influencing senior stakeholders, and leading a high-performing team to deliver best‑in‑class partner experience.
Partner relationships are key. With your strong people, service and sales skills you will create, nurture and develop Partner relationships, leading by example in driving face-to-face partner interactions, enabling us to be the Partner of choice for our customers.
Must-Have Qualifications:
- Proven Senior leadership experience in service management, partner success, or strategic customer operations.
- Strong track record of owning complex customer or partner lifecycles.
- Previous success in a role requiring strong commercial and financial knowledge, with a track record of negotiating and delivering significant sales opportunities.
- Demonstrable track record of designing and landing service strategies.
- Significant experience leading programmes of improvement and change.
- Data-led decision maker with proven experience in forecasting, insight, VOC/NPS, and performance analytics.
- Previous success in a role requiring you to produce polished, senior-level visual materials, business cases and supporting documentation.
Desirable Skills (Optional):
- A transformation focus/mind-set.
Benefits: Working at Virgin Media O2, you get a rewarding package bursting with benefits and extras you can add if you’d like. These are designed to support both you and your loved ones, ensuring you’re covered no matter what life throws your way.
Senior Manager, Partner Success – Service Experience & Trust in Reading employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages authenticity and collaboration. Located in the dynamic cities of London and Reading, we provide a competitive benefits package designed to enhance your well-being and ensure you thrive both personally and professionally.
