At a Glance
- Tasks: Support and evolve enterprise voice and unified communications platforms.
- Company: Join Virgin Media O₂, a leader in digital and technology innovation.
- Benefits: Enjoy Bupa healthcare, generous holidays, and perks like electric vehicle leases.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact on services that support businesses and customers.
- Qualifications: Experience in Unified Communications and strong troubleshooting skills required.
The predicted salary is between 55000 - 65000 € per year.
This is a key senior engineering role within our Operations function, focused on keeping our enterprise voice and unified communications platforms running at their best. You’ll play a critical part in supporting and evolving services that underpin O2 Business and wider VMO2 customers, working across core network and hosted voice environments. You’ll be hands‑on with provisioning, fault diagnosis, software upgrades and complex incidents, while also contributing to change delivery and new product development. Working closely with engineering, test, delivery teams and third‑party partners you’ll help ensure our services are resilient, secure and ready for the future, including participation in a 24x7 on‑call rota.
Responsibilities
- Provision, diagnose faults, perform software upgrades and resolve complex incidents.
- Deliver change, support new product development and work with engineering, test, delivery teams and third‑party partners to ensure services are resilient, secure and future‑ready.
- Participate in a 24x7 on‑call rota.
Qualifications
- Proven experience in Unified Communications with previous knowledge of Metaswitch and DSTNY TelepoUC call delivery platforms.
- Understanding of TCP/IP troubleshooting networks, DNS, VPN routing, VLANs, firewalls and VoIP technology exposure.
- Highly competent with a detailed understanding of SIP signalling and decoding.
- Experience with SIP trunking.
- Linux/Unix skills (SUSE, Redhat, Centos and Debian).
- Knowledge of hardware and software‑based SBCs (Perimeta and AudioCodes being advantageous).
- Experience with Microsoft and Cisco UC products such as Microsoft Operator Connect, Teams Phone Mobile, Cisco Webex and Webex Go deployment in fixed and mobile environments an advantage.
- Competent with network tracing tools – Empirix, Intellisight.
Additional Desired Skills
- Knowledge of customer environments: IP PBX and legacy systems, including use of protocol converters where required.
- Experience with analytics tools and IPSLA.
- Vendor Management experience.
- Good presentation skills.
Benefits
Benefits include Bupa healthcare, wellbeing support, life cover, a pension, generous holiday (including your birthday off). Optional perks such as an electric vehicle lease, Cycle2Work scheme, dental insurance, neurodiversity assessments, discounts on broadband, TV and mobile, access to the Virgin Family platform and the O2 Priority app with exclusive rewards.
Equal Opportunity Employer
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Senior Corporate Network Support Engineer in Reading employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Reading and Slough locations provide a vibrant environment where employees can thrive, supported by comprehensive benefits such as Bupa healthcare, generous holiday allowances, and unique perks like electric vehicle leases. We are committed to employee growth, ensuring that our team members have access to ongoing development opportunities while contributing to cutting-edge projects in unified communications.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Corporate Network Support Engineer in Reading
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its services, especially around unified communications and network support. Be ready to discuss your experience with Metaswitch, SIP trunking, and any relevant tools you’ve used. Show them you’re not just a fit on paper but also in practice!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key in this role, so be sure to highlight your ability to work with teams and manage vendor relationships. Share examples of how you’ve successfully navigated complex incidents or delivered change in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Virgin Media O₂. Let’s get you on board!
We think you need these skills to ace Senior Corporate Network Support Engineer in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Corporate Network Support Engineer role. Highlight your experience with Unified Communications and any specific technologies mentioned in the job description, like Metaswitch or SIP trunking. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your hands-on experience with fault diagnosis and software upgrades – we love that stuff!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex incidents in the past. We’re all about resilience and security, so share stories that demonstrate your ability to keep services running smoothly under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Virgin Media O2
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Unified Communications, especially Metaswitch and DSTNY TelepoUC platforms. Be ready to discuss your experience with TCP/IP troubleshooting, SIP signalling, and VoIP technology. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to talk about complex incidents you've resolved in the past. Think of a few scenarios where you diagnosed faults or performed software upgrades. Highlight your hands-on experience and how you collaborated with teams to deliver change.
✨Familiarise Yourself with the Company
Research Virgin Media O₂ and their services. Understand their approach to resilience and security in their network operations. This will not only help you answer questions but also show your genuine interest in the role and the company.
✨Prepare for On-Call Scenarios
Since this role involves a 24x7 on-call rota, be ready to discuss your availability and how you handle pressure. Share any previous experiences where you had to troubleshoot issues outside of regular hours, demonstrating your commitment and reliability.
