At a Glance
- Tasks: Oversee credit risk management and ensure compliance with regulations while enhancing customer experience.
- Company: Join Virgin Media O2, a leader in customer-focused credit solutions.
- Benefits: Enjoy Bupa healthcare, generous holiday, and exclusive discounts on services.
- Other info: Flexible hybrid working and opportunities for personal and professional growth.
- Why this job: Shape the future of credit risk management and make a real impact.
- Qualifications: Experience in operational or credit risk within regulated environments is essential.
The predicted salary is between 60000 - 75000 £ per year.
This role sits at the heart of how we manage customer credit at Virgin Media O2, with a clear focus on strong customer outcomes, effective controls and regulatory confidence. As Risk and Operational Control Manager for Credit Risk, you will provide oversight of our end‑to‑end credit proposition, ensuring it operates safely, compliantly and in line with Consumer Duty expectations while supporting a seamless customer experience.
You will work across Credit Risk, Operations, Technology, Finance and our supplier network to identify and manage operational and conduct risks, using insight and data to drive continuous improvement. The role combines governance, control design and leadership, with responsibility for strengthening risk frameworks, supporting supplier performance and leading an in‑house underwriting team. It offers broad visibility, influence and the opportunity to shape how credit risk is managed across the business.
Required Qualifications (Must Haves)- Experience in operational risk, credit risk, conduct or compliance within a regulated environment
- Strong understanding of customer outcomes and regulatory frameworks such as Consumer Duty
- Proven ability to design, embed and manage risk and control frameworks
- Confidence using management information and data to inform decisions and governance
- Experience working across multiple teams and with third‑party suppliers
- Experience leading or developing underwriting or operational teams
- Exposure to credit operations across multiple customer channels
- Experience supporting audits and regulatory assurance activity
- Background in supplier performance or cost optimisation
- Strong stakeholder management at senior level
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off. And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Risk and Operational Control Manager – Credit Risk in Reading employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and growth. With a hybrid and flexible working model across key UK locations, our team enjoys comprehensive benefits including Bupa healthcare, generous holiday allowances, and unique perks like birthday leave and discounts on services. Join us to make a meaningful impact in credit risk management while benefiting from a supportive environment that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Risk and Operational Control Manager – Credit Risk in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Virgin Media O2. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of credit risk and operational controls. We want you to showcase your understanding of customer outcomes and regulatory frameworks like Consumer Duty.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've designed and managed risk frameworks or improved processes. We love hearing about real-life experiences that demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Virgin Media O2.
We think you need these skills to ace Risk and Operational Control Manager – Credit Risk in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Risk and Operational Control Manager. Highlight your experience in operational risk and credit risk, and don’t forget to showcase your understanding of customer outcomes and regulatory frameworks like Consumer Duty.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to design and manage risk frameworks, and how you’ve worked across teams to achieve great results.
Showcase Your Data Skills:Since this role involves using management information and data, make sure to highlight any relevant experience you have. Talk about how you've used data to inform decisions and improve processes in previous roles – we love a data-driven mindset!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need right there!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Make sure you brush up on your knowledge of operational and credit risk frameworks, especially the Consumer Duty expectations. Familiarise yourself with how these regulations impact customer outcomes, as this will show your understanding of the role's core responsibilities.
✨Data is Your Friend
Be prepared to discuss how you've used management information and data in past roles to inform decisions. Think of specific examples where your insights led to improvements in risk management or customer experience, as this will demonstrate your analytical skills.
✨Team Player Vibes
Since this role involves working across multiple teams and with suppliers, be ready to share experiences that highlight your collaboration skills. Talk about how you've successfully managed stakeholder relationships and navigated challenges in a team setting.
✨Showcase Leadership Skills
If you've led teams or projects before, make sure to highlight these experiences. Discuss your approach to governance and control design, and how you've motivated others to achieve strong customer outcomes while maintaining compliance.
