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- Tasks: Manage sales orders and returns to ensure timely delivery of materials.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a competitive reward package with added extras for you and your loved ones.
- Why this job: Be part of a diverse team that values inclusion and personal development.
- Qualifications: Proficient in Microsoft Office, with strong customer service and data entry skills.
- Other info: Flexible role with opportunities for growth and learning in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Working as a Fulfilment Analyst, you will be managing the sales order and the returns processes to ensure that materials get to the right places on time. With a customer first approach, you will assist with stakeholder's queries and maintain a strong relationship with logistic partners and colleagues.
The Fulfilment Specialist will be self-driven, results orientated with a positive outlook and a clear focus on high quality and accuracy. They will be adaptable in this flexible role which will require adopting various activities depending on the business needs. They will have an interest in personal development and a desire to learn.
The must haves:
- Good working knowledge of Microsoft Office applications (Excel, Outlook, SharePoint).
- Experience in accurate data entry and order processing.
- Strong customer service skills with the ability to manage queries and escalations.
- Knowledge or experience of supply chain or logistics processes.
- Exposure to business intelligence or reporting tools such as Tableau or Power BI.
The other stuff we are looking for:
- Create sales orders on ERP system (Oracle/SAP).
- Maintain/manage the sales order lifecycle, including general housekeeping of orders to ensure quality checks are made and shipping dates align with build plans.
- Process and arrange return requests for customer returns and faulty goods.
- Deal with queries from our internal customers relating to their orders e.g. estimated time of arrivals (ETAs) and escalation routes. Handle and resolve escalations where required.
- Order entry on the Trader Support Service portal to create and submit declarations which is providing data to the government about the materials shipping to Northern Ireland.
What's in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview.
When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Fulfilment Specialist 9 Month FTC in Reading employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Specialist 9 Month FTC in Reading
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about managing queries and building relationships, think of examples from your past experiences where you've excelled in these areas. Be ready to share them during interviews!
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Office, especially Excel, and any experience you have with ERP systems like Oracle or SAP. Being able to demonstrate your proficiency can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Virgin Media O2 family.
We think you need these skills to ace Fulfilment Specialist 9 Month FTC in Reading
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with Microsoft Office, especially Excel. We want to see how you can manage data and orders accurately, so don’t hold back on showcasing your skills!
Customer Service is Key: Since this role is all about managing queries and maintaining relationships, share examples of your customer service experience. Let us know how you've handled tricky situations and kept customers happy!
Be Adaptable: This role requires flexibility, so mention any experiences where you've had to adapt to changing circumstances. We love candidates who can think on their feet and adjust to new challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Make sure you brush up on your knowledge of supply chain and logistics processes. Familiarise yourself with the specific tools mentioned in the job description, like Oracle or SAP for order processing. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Customer Service Focus
Since this role is all about managing queries and maintaining relationships, think of examples from your past experiences where you've excelled in customer service. Be ready to discuss how you handled difficult situations and what you did to ensure customer satisfaction.
✨Excel at Excel
Given the emphasis on Microsoft Office applications, especially Excel, make sure you can confidently talk about your experience with data entry and reporting. If you have any specific projects where you used Excel to improve processes or accuracy, be sure to highlight those.
✨Show Your Adaptability
This role requires flexibility, so prepare to discuss times when you've had to adapt to changing circumstances or take on various tasks. Highlight your willingness to learn and grow, as this aligns perfectly with the company's values of personal development and teamwork.