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For Companies At a Glance
- Tasks: Install and maintain broadband services while providing exceptional customer support.
- Company: Join Virgin Media and O2, leaders in connectivity.
- Benefits: Earn up to £36,200 with a 4-day work week and generous leave policies.
- Why this job: Make a real difference by connecting people to what matters most.
- Qualifications: UK driving licence and confidence working outdoors; no experience needed.
- Other info: Enjoy a supportive team and excellent career progression opportunities.
The predicted salary is between 29000 - 36200 £ per year.
Location: Lancaster, Preston, Wigan
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 27-Mar-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You must live in one of the following postcodes: WN1, WN2, WN3, WN4, WN5, WN6, WN7, WN8, PR1, PR2, PR4, PR5, PR6, PR7, PR25, PR27, FY1, FY2, FY3, FY4, FY5, FY6, FY7, FY8.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we’re a great match. We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
Broadband Field Engineer — 4‑Day Week, Home Install & Support in Preston employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broadband Field Engineer — 4‑Day Week, Home Install & Support in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like how you handle technical issues or customer service scenarios. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've tackled challenges in the past. This role is all about helping customers, so demonstrating your ability to think on your feet will really impress.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Broadband Field Engineer — 4‑Day Week, Home Install & Support in Preston
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for helping customers and any relevant experiences that showcase your problem-solving skills.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention your confidence in working outdoors and at heights, as well as your ability to adapt to different situations. This will show us you're a great fit for the role!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to read. Remember, we’re looking for specific skills and attributes, so make them stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to receive your application and get you started on this exciting journey. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with the basics of broadband technology and common issues customers face. This will help you demonstrate your problem-solving mindset during the interview, showing that you're ready to tackle challenges head-on.
✨Show Your People Skills
Since this role is all about connecting with customers, be prepared to share examples of how you've provided exceptional service in the past. Highlight your ability to adapt to different situations and keep a positive attitude, even when things get tricky.
✨Be Ready for Practical Scenarios
Expect some situational questions or role-play scenarios during the interview. Think about how you would handle specific customer issues or technical problems, and practice articulating your thought process clearly and confidently.
✨Ask Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest and helps you determine if this is the right fit for you. Plus, it gives you a chance to learn more about the supportive team environment they offer.