At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join a dynamic team at Virgin Media O2 in Portsmouth.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Enjoy tailored training and opportunities for career advancement.
- Why this job: Be part of a supportive team and grow your skills in a fast-paced retail environment.
- Qualifications: Confidence, communication skills, and a passion for technology are essential.
The predicted salary is between 27800 - 27800 € per year.
Location: Portsmouth
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you:
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well‑prepared for success and able to serve our customers.
You’ll also receive:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Retail Advisor, 38hrs, Portsmouth employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Portsmouth that fosters personal and professional growth. Our Retail Advisors benefit from comprehensive training, competitive pay, and a range of outstanding benefits, including private medical cover and generous leave policies, all while working in a supportive team environment that values innovation and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 38hrs, Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their products and services, and think about how you can contribute to their mission. This will help you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your people skills! As a Retail Advisor, you'll be all about customer service. Role-play with a friend or family member to get comfortable with welcoming customers and recommending products. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to different shifts and customer demands. Share examples from past experiences where you’ve successfully handled changes or challenges in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to highlight your passion for technology and customer service in your application!
We think you need these skills to ace Retail Advisor, 38hrs, Portsmouth
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any previous retail or customer service experience, even if it’s not essential, and how it has prepared you for this position.
Show Your Enthusiasm:Express your genuine interest in the role and the company. We love candidates who are excited about helping customers and showcasing our innovative products. A little enthusiasm can make a big difference!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin Media O2
✨Know the Company
Before your interview, take some time to research the company and its products. Understanding their values and what they offer will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Advisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your passion for delivering great service and your ability to build rapport.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice common retail scenarios, like handling a difficult customer or recommending a product. This will help you showcase your communication skills and adaptability.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you understand if the company culture aligns with your values. Think about asking about team dynamics or training opportunities.
