At a Glance
- Tasks: Lead and shape customer experience platforms for Voice, Chat, and Retail.
- Company: Join Virgin Media O2, a forward-thinking tech company with a vibrant culture.
- Benefits: Comprehensive reward package, flexible working, and support for your well-being.
- Other info: Be part of an equal opportunity employer that values authenticity and diversity.
- Why this job: Make a real impact on millions of customer interactions and influence platform design.
- Qualifications: Strong AWS experience and knowledge of event-driven/contact centre platforms required.
The predicted salary is between 60000 - 80000 £ per year.
A natural next step for Senior Engineers who want to shape platforms, not just features. You’ll help run and evolve customer experience platforms supporting millions of customer interactions across Voice, Chat and Retail, where engineering decisions have real world impact at scale. As a Senior Engineer or Technical Lead who enjoys solving hard problems, influencing architecture, and improving how platforms behave in production, this role is for you. You won’t be stepping away from engineering – you’ll be expanding your impact from owning services to owning platforms, from solving incidents to preventing them through better design, and from influencing your team to shaping direction across products, platforms and partners.
What You’ll Do Day To Day
- Act as the go-to technical authority for Voice, Chat and Retail platforms.
- Shape and review architecture and solution designs, influencing decisions at an early stage.
- Provide assurance that partner-led design, build, and release activities adhere to agreed design principles, standards, and patterns.
- Improve platform quality by tackling technical debt, resilience and scalability issues.
- Influence platform roadmaps and priorities using real production insight.
- Work directly with vendors and delivery partners to improve how platforms run in reality.
- While you won’t be writing code day-to-day, you’ll stay close to the work through design reviews, deep technical problem solving and production ownership – applying your experience where it has the biggest system-level impact.
Qualifications / Skills
- Strong experience building and running systems on AWS.
- Hands-on knowledge of Amazon Connect or similar event-driven/contact centre platforms.
- Experience owning services or systems in production, including incidents and live operations.
- A habit of asking “how does this behave at scale?” and “what breaks at 3 am?”
- Confidence explaining technical trade-offs to engineers, product and senior stakeholders.
Benefits
We aim to celebrate our people and create a culture that empowers everyone to bring their best selves to work. Working at Virgin Media O2, you get a comprehensive reward package and a range of extra benefits designed to support you and your loved ones, ensuring you’re covered no matter what life throws your way.
Equal Opportunity Employer
Virgin Media O2 is an equal opportunities employer and actively works to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.
Platform Technical Lead - Voice, Chat and Retail employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. With a comprehensive benefits package and a commitment to employee growth, you will have the opportunity to shape impactful platforms in a dynamic environment across major UK cities like Birmingham, Leeds, London, Manchester, and Reading. Join us to not only advance your career but also to be part of a team that values authenticity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Technical Lead - Voice, Chat and Retail
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to platform engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a blog where you discuss your experiences with AWS, Amazon Connect, or any relevant projects. This not only highlights your skills but also shows your passion for the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Platform Technical Lead - Voice, Chat and Retail
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Platform Technical Lead role. Highlight your experience with AWS and any relevant platforms like Amazon Connect, as we want to see how you can shape our customer experience platforms.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've influenced architecture or improved platform quality in your previous roles. We love seeing your personality shine through!
Showcase Problem-Solving Skills:In your application, don’t shy away from discussing challenges you've faced and how you tackled them. We’re looking for someone who enjoys solving hard problems, so let us know how you’ve made an impact in production environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Virgin Media O2
✨Know Your Platforms
Make sure you have a solid understanding of the Voice, Chat, and Retail platforms. Familiarise yourself with how they operate, especially in terms of AWS and Amazon Connect. Being able to discuss specific examples of how you've influenced platform architecture or tackled technical debt will show your depth of knowledge.
✨Prepare for Technical Trade-offs
Be ready to explain technical trade-offs clearly. Think about scenarios where you had to make tough decisions regarding system design or incident management. Practising how to articulate these experiences will help you impress both technical and non-technical stakeholders during the interview.
✨Showcase Your Problem-Solving Skills
Since this role involves solving hard problems, come prepared with examples of challenges you've faced in production environments. Discuss how you approached these issues, what solutions you implemented, and the impact they had on the platform's performance.
✨Engage with Real-World Insights
Demonstrate your ability to influence platform roadmaps by sharing insights from your previous experiences. Talk about how you've used production data to inform decisions and improve platform quality. This will highlight your proactive approach and understanding of real-world implications.
