At a Glance
- Tasks: Lead the design and maintenance of innovative technology platforms for customer interactions.
- Company: Join Virgin Media O₂, a forward-thinking tech company with a focus on inclusivity.
- Benefits: Enjoy Bupa healthcare, generous holiday, and exclusive discounts on broadband and mobile.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Shape the future of technology while making a real impact in a dynamic environment.
- Qualifications: Expertise in platform architecture and experience with enterprise-scale system design required.
The predicted salary is between 80000 - 100000 £ per year.
This role sits within Technology & Platforms which is responsible for defining and maintaining the strategy and roadmap for all core technology platforms. This includes platform vision, prioritisation, and planning; financial management and investment; platform architecture design and assurance; and the definition and implementation of platform architecture standards. The function ensures platforms are robust, scalable, cost‑effective, and aligned with the overall business strategy, adapting to evolving needs and driving innovation. Technology & Platforms is split into Digital Workplace, BSS & Fixed B2B2C Wholesale, Core Engineering, Platform Engineering and Platform Innovation. This role sits with the Core Engineering division, which is accountable for providing oversight to core engineering platforms & their services, ensuring continual improvement.
Responsibilities
- Oversee and assure the design, build and maintenance of technology used by agents to interact with VMO2 customers and manage sales and service operations, including voice and chat capabilities.
- Oversee technology used for apps, digital identity management (ID) and subscription video on demand (SVOD).
- Oversee technology used to manage customer communications and consent to process customer personal data.
- Oversee technology used for the design, build and maintenance of microservices architecture, middleware and application programming interface (API) gateways, to allow software applications to communicate with each other.
- Oversee testing across Tech & Platforms.
- Accountable for the technical architecture of one or more critical IT platforms and for supporting the capabilities and design of the platform.
- Define the technical architecture patterns, anti‑patterns, capability roadmaps and sequence in alignment with the platform owner(s) and ESA / Enterprise Architecture Strategy.
- Govern the acceptance of these capabilities through a new design authority that allows the platform architect (and owners) to make an active choice on capabilities being proposed (ahead of implementation, during the implementation and release) to ensure alignment with platform architecture.
Qualifications
- Deep expertise in platform architecture and enterprise‑scale system design.
- Proven experience governing architecture through formal design authorities.
- Strong technical background with the ability to assure designs, builds and sizing estimates.
- Experience architecting for run services, including resilience, platform health and lifecycle management.
- Demonstrable experience managing technical escalations and resolving complex blockers.
- Experience across multiple platforms within a core engineering or customer‑facing domain.
- Strong understanding of non‑functional requirements and how to design for them.
- Experience working closely with vendors and third‑party partners.
- Proven collaboration with cross‑functional technical and business stakeholders.
- Openness to using AI, LLMs or automation to improve architectural ways of working.
Benefits
- Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
- Optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile.
- Access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard, and supported.
Platform Architect - Identity, Mobile Apps and SVOD employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London and Reading locations provide employees with access to comprehensive benefits, including Bupa healthcare, generous holiday allowances, and unique perks like birthday leave and exclusive event opportunities. We are committed to supporting employee growth through continuous learning and development, ensuring that every team member feels valued and empowered in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Architect - Identity, Mobile Apps and SVOD
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to platform architecture. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Virgin Media O₂.
We think you need these skills to ace Platform Architect - Identity, Mobile Apps and SVOD
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Platform Architect role. Highlight your expertise in platform architecture and any relevant projects you've worked on, especially those involving microservices and API gateways.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with cross-functional teams and technical escalations.
Showcase Your Technical Skills:In your application, be sure to emphasise your strong technical background. Discuss your experience with resilience, platform health, and lifecycle management, as these are key aspects of the role we're looking to fill.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Virgin Media O2
✨Know Your Platforms
Make sure you have a solid understanding of platform architecture and the specific technologies mentioned in the job description. Brush up on microservices, APIs, and digital identity management. Being able to discuss these topics confidently will show that you're not just familiar with the concepts but can also apply them.
✨Showcase Your Experience
Prepare to share specific examples from your past roles where you've governed architecture or resolved complex technical escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your deep expertise and problem-solving skills effectively.
✨Collaboration is Key
Highlight your experience working with cross-functional teams and third-party vendors. Be ready to discuss how you've collaborated with different stakeholders to achieve common goals. This role requires strong collaboration, so showing that you can work well with others will be a big plus.
✨Embrace Innovation
Since the role mentions openness to using AI and automation, think about how you've integrated innovative solutions in your previous work. Prepare to discuss any relevant projects where you've leveraged new technologies to improve processes or outcomes. This will demonstrate your forward-thinking approach and adaptability.
