At a Glance
- Tasks: Be the friendly first point of contact for business customers needing support.
- Company: Join O2 Daisy, a dynamic company focused on customer service excellence.
- Benefits: Enjoy a supportive rewards package and full training to build your skills.
- Other info: Office-based role in Peterborough with flexible shift patterns.
- Why this job: Perfect for problem solvers who want to enhance their technical capabilities.
- Qualifications: Strong customer service experience and excellent communication skills required.
The predicted salary is between 22000 - 24200 £ per year.
As a Service Desk Analyst at O2 Daisy, you’ll be the first friendly and professional point of contact for our business customers when they need support. You’ll play a vital role in keeping services running smoothly by responding to incidents and service requests, listening carefully, and making sure each interaction leaves customers feeling informed and supported. This is a great opportunity for someone with a strong customer service background who enjoys problem solving and wants to build technical capability, with full training provided.
In this role, you’ll handle queries across multiple channels, diagnose issues, and aim to resolve them at first contact wherever possible. When problems need deeper investigation, you’ll elevate them clearly and accurately, while keeping customers updated every step of the way. You’ll work as part of a collaborative Network Operations Centre environment, balancing quality, pace, and attention to detail to deliver a consistently high standard of service.
Please note this role is office-based in Peterborough and will require the successful individual to work on a five day rotating shift pattern between 7:00am and 10:00pm, including weekends and Bank Holidays, as required.
The must haves:
- Proven experience in a customer-focused role with strong interpersonal skills
- Ability to manage workloads, priorities, and deadlines effectively
- Confident communicating with customers via phone, email, and digital channels
- Flexible to work varied shifts and occasional overtime
The other stuff we are looking for:
- A structured, methodical approach to problem solving
- Ability to work both independently and as part of a team
- Experience in a high-volume or fast-paced environment
- Exposure to first line troubleshooting or technical support (desirable not essential)
- Confidence handling challenging customer interactions calmly and professionally
- Strong attention to detail when logging and updating tickets
What's in it for you:
Working at O2 Daisy, you'll get a rewards package that is designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Service Desk Analyst (Customer Support)-6 month FTC in Peterborough employer: Virgin Media O2
Virgin Media O2 is an exceptional employer that fosters a dynamic work culture where creativity and collaboration thrive. With a strong emphasis on employee wellbeing, flexible working options, and comprehensive healthcare benefits, the company supports your professional growth while allowing you to lead impactful PR campaigns that resonate with audiences. Join us in a vibrant environment that values innovation and meaningful storytelling.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst (Customer Support)-6 month FTC in Peterborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Virgin Media O2.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Virgin Media O2. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Analyst (Customer Support)-6 month FTC in Peterborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Virgin Media O2.
How to prepare for a job interview at Virgin Media O2
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Virgin Media O2's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Virgin Media O2 offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
