At a Glance
- Tasks: Coordinate customer orders and ensure smooth delivery of connectivity solutions.
- Company: Join Virgin Media O₂, a leader in connectivity solutions with a focus on inclusivity.
- Benefits: Enjoy Bupa healthcare, generous holiday, and even a day off for your birthday!
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real impact by improving customer experiences and driving delivery performance.
- Qualifications: Experience in managing customer orders and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Peterborough
Job Family: B2B
Job Type: Full Time
Posted Date: 10-Jun-2026
Ref #: 74012
Fixed Term: 6 Months
Responsibilities
- Manage customer orders after sale through to successful installation.
- Serve as the central point of coordination, ensuring smooth delivery of connectivity solutions.
- Collaborate with teams, suppliers and internal stakeholders to drive delivery performance against agreed SLAs.
- Take ownership of resolving challenges, managing risks and escalations, and continuously improving the customer experience.
- Support wider provisioning activity across the team.
Qualifications (Must have)
- Experience managing customer orders or service delivery within a B2B environment.
- Understanding of provisioning processes and service delivery against SLAs.
- Proven ability to manage and resolve complex customer issues and escalations.
- Excellent communication skills with the ability to engage internal and external stakeholders.
- Ability to coordinate multiple workstreams and manage competing priorities.
Desired Qualifications
- Experience working with process driven software and MS Outlook based communication.
- Strong negotiation and influencing skills.
- Capability to identify and drive process improvements.
- Experience coaching or supporting colleagues on complex delivery tasks.
- Customer-focused mindset with a passion for delivering excellent service.
Benefits
- We offer Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus a birthday off.
- Optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and discounts on broadband, TV and mobile.
- Access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and event opportunities.
Equal Employment Opportunity
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Carrier Delivery Coordinator in Peterborough employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Peterborough that fosters collaboration and innovation. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including Bupa healthcare, generous holiday allowances, and unique perks like a birthday off and access to exclusive rewards. We prioritise personal and professional growth, providing opportunities for coaching and development, making us an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Carrier Delivery Coordinator in Peterborough
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Virgin Media O2 and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Virgin Media O2!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Virgin Media O2 keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Carrier Delivery Coordinator in Peterborough
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Virgin Media O2:This is your chance to really connect with the team at Virgin Media O2. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Virgin Media O2
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Virgin Media O2.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Virgin Media O2 that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Virgin Media O2. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
