At a Glance
- Tasks: Provide advanced technical support and resolve complex incidents for business customers.
- Company: Join Virgin Media O₂, a leader in connectivity and customer satisfaction.
- Benefits: Bupa healthcare, generous holiday, birthday off, and exclusive discounts.
- Other info: Enjoy perks like electric vehicle lease options and access to exclusive events.
- Why this job: Make a real impact on customer experience in a fast-paced environment.
- Qualifications: Proven network experience and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
- Summary
- Location
- Peterborough
- Job Family
- Technicians & Engineers
- Job Type
- Full Time
- Posted Date
- Ref #
- 74457
Join O2 Business as a 2nd Line Business Response Engineer and play a central role in keeping business customers connected.
Based within our Network Operations Centre team, you’ll provide advanced technical support, take ownership of complex incidents, and help ensure critical services remain available and performing at their best.
This is a great opportunity for someone who enjoys solving technical challenges, working collaboratively, and making a real impact on customer experience.
Working in a fast-paced operational environment, you’ll troubleshoot and resolve escalated network and service issues, carry out proactive monitoring and health checks, and collaborate closely with specialist teams and external partners.
You’ll also identify service trends, contribute to continuous improvement initiatives, support the development of colleagues, and help maintain the high standards of service our O2 Business customers expect.
Who we are
At Virgin Media O₂, we connect people to the moments that matter most.
Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.
We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.
Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other.
We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.
- The must haves
- Proven network experience within a technical or operational environment.
- Strong Network Operations Centre experience within a 24x7 environment.
- Experience troubleshooting WAN and LAN environments using Cisco, Nokia or Juniper CLI.
- Strong knowledge of Virgin Media and O2 network environments.
- Strong communication skills with the ability to explain technical issues clearly.
- The other stuff we are looking for
- Experience of Wi Fi networks, including Cisco Meraki.
- Knowledge of ITIL principles and service management best practice.
- Industry-recognised networking qualifications such as Comp TIA Network+ or Cisco CCNA.
- Experience with network monitoring, ticketing and service management tools.
- Coaching, mentoring or supporting less experienced engineers.
- What's in it for you
We know life isn’t just about work, so our benefits are built to support you in the moments that matter.
You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.
- Bupa healthcare
- wellbeing support
- life cover
- a pension
- generous holiday –plus your birthday off
And there’s more.
Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile.
You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
- optional electric vehicle lease
- Cycle2Work schemes
- dental insurance
- neurodiversity assessments
- brilliant discounts on broadband, TV and mobile
- access to the Virgin Family platform
- the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond
- #J-18808-Ljbffr
Business Response Shift Engineer - 5 days per week onsite in Peterborough employer: Virgin Media O2
Virgin Media O2 is an exceptional employer that fosters a dynamic work culture where creativity and collaboration thrive. With a strong emphasis on employee wellbeing, flexible working options, and comprehensive healthcare benefits, the company supports your professional growth while allowing you to lead impactful PR campaigns that resonate with audiences. Join us in a vibrant environment that values innovation and meaningful storytelling.
