At a Glance
- Tasks: Lead a team managing high-value contracts to enhance customer experience and business value.
- Company: Join Virgin Media O₂, a leader in strategic partnerships and customer service.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to work in a complex, collaborative environment with excellent growth potential.
- Why this job: Make a real impact by shaping contracts that drive success and innovation.
- Qualifications: Experience in commercial contract management and strong leadership skills required.
The predicted salary is between 64000 - 80000 £ per year.
About the role
This is a senior, influential role at the heart of how Virgin Media O₂ works with its strategic customer contact partners. As Partner Contract Manager, you’ll lead a small team and take ownership of a portfolio of complex, high‑value contracts that underpin the delivery of sales, service and customer experience at scale. Your focus will be on ensuring our contractual frameworks deliver strong outcomes for customers, protect the business and create long‑term value from our partnerships. Working closely with colleagues across Customer Contact and the wider business, you’ll oversee the full contract lifecycle, from shaping and negotiating new agreements through to governance, obligation management and performance oversight. You’ll act as a trusted advisor to senior leaders, providing clear, pragmatic insight on contractual risk and opportunity, while continually improving standards, processes and ways of working to strengthen how we partner now and in the future.
Partner Profile
We’re looking for a seasoned professional with significant experience in commercial contract management, deep expertise in post‑award contract management, and a proven ability to negotiate, influence and advise senior stakeholders. Strong commercial acumen, leadership experience within complex, matrixed organisations, and a track record of managing contractual risk, governance and performance are essential. Excellent written and verbal communication skills are required, with the ability to explain contractual positions to non‑legal audiences.
Must Haves
- Significant experience in commercial contract management across the end‑to‑end contract lifecycle, with deep expertise in post‑award contract management.
- Strong commercial acumen with proven ability to negotiate, influence and advise senior stakeholders internally and externally.
- Experience leading and developing teams within complex, matrixed organisations.
- Demonstrated ability to manage contractual risk, governance and performance to deliver value and compliance.
- Excellent written and verbal communication skills, able to clearly explain contractual positions to non‑legal audiences.
Nice To Haves
- Experience managing contracts in contact centre, BPO, outsourcing or service‑based operational environments.
- A recognised professional contract management qualification, such as World Commerce.
Partner Contract Manager 13 month Secondment - Manchester, Sheffield, Leeds employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Manchester, Sheffield, and Leeds locations provide a vibrant environment where employees can thrive, with ample opportunities for professional growth and development. We are committed to supporting our team members through comprehensive benefits and a focus on work-life balance, making us an attractive choice for those seeking meaningful and rewarding careers in contract management.
