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- Tasks: Lead and inspire a team to deliver amazing customer experiences every day.
- Company: Join Virgin Media O2, the UK's fastest broadband network and best-loved mobile brand.
- Benefits: Enjoy a fantastic reward package with benefits that support you and your loved ones.
- Why this job: Make a real impact by creating a motivated team and enhancing customer satisfaction.
- Qualifications: Experience in fast-paced environments and managing teams with passion and accountability.
- Other info: Embrace a diverse culture that empowers you to be your authentic self.
The predicted salary is between 28800 - 43200 £ per year.
Location: Oxford
Job Type: Full Time
Posted Date: 03-Feb-2026
As a Store Leader you will bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
Responsibilities:
- Lead, coach and inspire a team to deliver exceptional customer experiences.
- Manage day-to-day store operations and ensure the customer is at the heart of every decision.
- Travel to store visits and participate in wider team meetings as required.
- Develop a motivated and engaged team culture focused on delivering results and personal growth.
Qualifications:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team’s performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (e.g. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
The other things we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What’s in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Store Leader Oxford employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Leader Oxford
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values and culture, and think about how your experience aligns with their mission. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about examples from your past experiences that showcase your leadership skills and ability to inspire a team. Practice makes perfect, so get a friend to do a mock interview with you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Store Leader position.
We think you need these skills to ace Store Leader Oxford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about leading a team and delivering exceptional customer experiences. Share specific examples that highlight your passion for retail and team management.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'customer at the heart' and 'motivated team culture'. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Be Authentic: We value authenticity, so don’t be afraid to show your true self in your application. Share your unique experiences and perspectives that make you a great fit for our team. Remember, we want to know who you are beyond just your qualifications!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you access to all the latest updates about the position!
How to prepare for a job interview at Virgin Media O2
✨Know the Company Inside Out
Before your interview, take some time to research Virgin Media O2. Understand their core values, recent news, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Store Leader, you'll be expected to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer-Centric Mindset
Since the role revolves around putting customers at the heart of every decision, think of specific instances where you've enhanced customer experiences. Be ready to discuss how you would approach customer service challenges and ensure your team delivers exceptional service.
✨Prepare for Behavioural Questions
Expect questions that assess your adaptability, communication skills, and ability to work under pressure. Practice answering common behavioural questions, focusing on how your experiences align with the responsibilities outlined in the job description. This will help you feel more confident during the interview.
