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- Tasks: Lead and inspire a team to deliver exceptional customer experiences every day.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a fantastic reward package with benefits that support you and your loved ones.
- Why this job: Make a real impact by creating a motivated team and enhancing customer satisfaction.
- Qualifications: Experience in fast-paced environments and managing teams with passion and accountability.
- Other info: Embrace a diverse and inclusive culture that empowers you to be your authentic self.
The predicted salary is between 28800 - 43200 £ per year.
As a Store Manager you will bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
The must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team’s performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
The other stuff we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What’s in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we would love to learn more about you as a person and your experience to date. Once you have submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you will be asked about any adjustments you might need to support the recruitment process. Let us know, and we will be sure to discuss it with you.
Store Manager Newry (12month FTC) employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Newry (12month FTC)
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values and culture. When you understand what makes them tick, you can tailor your approach in interviews and show how you fit right in.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired or coached a team. This will help you demonstrate your ability to create a motivated and engaged team during interviews.
✨Tip Number 3
Be ready to discuss data! Since the role involves using metrics to improve efficiency, brush up on how you've used data in past roles. This will show you're not just about gut feelings but also about making informed decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Virgin Media O2 family. Don’t miss out on this opportunity!
We think you need these skills to ace Store Manager Newry (12month FTC)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for retail and team management shine through. We want to see how you can bring our core values to life and inspire your team to deliver exceptional customer experiences.
Be Specific: Use specific examples from your past experiences to demonstrate your skills in managing a team and driving performance. We love seeing how you've tackled challenges and achieved results, so don't hold back!
Tailor Your Application: Make sure to tailor your application to the Store Manager role. Highlight your experience with budgets, coaching, and delivering first-class customer service. This shows us that you understand what we're looking for and how you fit into our vision.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better. Plus, it shows you're keen to join the Virgin Media O2 family!
How to prepare for a job interview at Virgin Media O2
✨Know Your Numbers
As a Store Manager, you'll need to demonstrate your understanding of budgets and profit and loss. Brush up on key metrics related to retail performance, such as footfall and revenue growth. Be ready to discuss how you've used data in the past to drive efficiency and improve team performance.
✨Showcase Your Leadership Style
This role is all about leading and inspiring a team. Prepare examples of how you've motivated your team in previous roles. Think about specific situations where your coaching made a difference, and be ready to share how you encourage a positive work environment that puts customers first.
✨Customer-Centric Mindset
Since customer experience is at the heart of this role, come prepared with stories that highlight your commitment to delivering exceptional service. Think about times when you went above and beyond for a customer and how that impacted your team's performance and morale.
✨Adaptability is Key
Retail can be unpredictable, so it's crucial to show that you can adapt to changing circumstances. Prepare to discuss instances where you've successfully navigated challenges or changes in the business environment. Highlight your problem-solving skills and how you keep your team engaged during transitions.