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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the best products.
- Company: Join Virgin Media O2, a leader in tech and customer experience.
- Benefits: Competitive pay, private medical cover, generous leave, and pension scheme.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
- Other info: Enjoy tailored training and a supportive team environment.
Location: Newport, Isle of Wight
Job Family: Retail
Job Type: Part Time
Posted Date: 26-Nov-2025
Ref #: 70636
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best. At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What you’ll be doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you:
- We’ll Set You Up For Success. You’ll Have a Supportive Team And Exceptional Tailored Training On a 4-day (30 Hours) Induction Within The First Two Weeks Of Your Start Date.
- You’ll also receive a competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps:
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs 6M FTC, Newport employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 16hrs 6M FTC, Newport
✨Tip Number 1
Get to know the company! Before your interview, check out Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to build rapport and recommend tailored solutions. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to showcase your passion for technology! Prepare examples of how tech has improved your life or how you’ve helped others with tech solutions. This will resonate well with the team and show your enthusiasm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Virgin Media O2.
We think you need these skills to ace Retail Advisor, 16hrs 6M FTC, Newport
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant retail or customer service experience that showcases your ability to connect with customers.
Show Enthusiasm: Express your excitement about the opportunity to work with us at Virgin Media O2. We love candidates who are genuinely interested in helping customers and making their lives better through our products and services.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Before the interview, make sure you’re familiar with Virgin Media O2’s products and services. This will help you answer questions confidently and show your genuine interest in technology, which is a must-have for this role.
✨Show Off Your People Skills
As a Retail Advisor, building rapport with customers is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went above and beyond to meet their needs – this will demonstrate your passion for delivering great service.
✨Be Ready to Adapt
Flexibility is important in retail, so be prepared to discuss how you handle changing situations or customer demands. Share experiences where you’ve had to think on your feet or adapt your approach to achieve a goal.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you understand if it’s the right fit for you. Consider asking about team dynamics, training opportunities, or what a typical day looks like for a Retail Advisor.
