At a Glance
- Tasks: Help customers with tech solutions and create memorable experiences.
- Company: Join Virgin Media O₂, a top employer connecting millions across the UK.
- Benefits: Enjoy competitive pay, healthcare, discounts, and your birthday off!
- Other info: Flexible shifts with ongoing training and development opportunities.
- Why this job: Be part of a supportive team and grow your skills in a dynamic retail environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27800 - 27800 £ per year.
About the Role
As a Retail Advisor, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers. You’ll receive a competitive hourly rate of £13.45.
Day to Day, You’ll:
- Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features like accessibility tools.
- Take ownership of customer queries, resolving issues and building trust.
- Work with your team to achieve store targets and strong customer satisfaction outcomes.
You’ll be supported from day one. Within your first two weeks, you’ll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You’ll work as part of a close-knit retail team where collaboration, shared success and learning from each other are part of everyday life.
Our Ways of Working
This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.
Accessible, Inclusive and Equitable for All
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported. When you work with us, you’ll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.
Who we are
At Virgin Media O₂, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our retail teams are at the heart of our high street presence, helping customers understand their options and make confident choices. We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.
The must haves
To be successful in this role, you’ll bring:
- Confidence and strong communication skills.
- A genuine passion for delivering great customer experiences.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- An open mindset and willingness to learn in a fast-paced retail environment.
The other stuff we are looking for
What matters most in this role is mindset. If you’re customer-focused, passionate about technology and keen to build your skills through structured training and support, we’d love to hear from you.
What's in it for you
Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off. You’ll also have access to:
- Discounts on broadband, TV and mobile.
- Cycle2Work schemes.
- Dental insurance and neurodiversity assessments.
- The Virgin Family platform and O₂ Priority.
Next steps
If this sounds like a place where you could belong, we’d love to hear from you. The next steps are:
- Complete our quick online application and assessment.
- If successful, have a conversation with one of our friendly recruiters.
We’ll ask about any adjustments you might need and do our best to support you throughout the process. Applications are reviewed throughout the advert window. Any offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.
Retail Advisor, 38hrs, Newcastle in Newcastle upon Tyne employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Newcastle. As a Retail Advisor, you'll benefit from comprehensive training, ongoing development opportunities, and a collaborative team culture that values your contributions. With competitive pay, generous benefits including healthcare and discounts, and a commitment to employee wellbeing, we ensure that our staff feel valued and empowered to thrive in their roles.
