At a Glance
- Tasks: Maintain and improve our network for seamless connectivity and customer satisfaction.
- Company: Join Virgin Media O2, the UK's fastest broadband network and best-loved mobile brand.
- Benefits: Enjoy a fantastic reward package with loads of extras to support you and your loved ones.
- Other info: Diverse teams drive innovation; we celebrate authenticity and inclusivity.
- Why this job: Make a real impact in local communities while gaining hands-on experience and training.
- Qualifications: Customer-focused mindset, basic IT skills, and a positive, proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Location: Salford
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 28-May-2026
Ref #: 73872
Are you looking for a career where you can make a real impact? As a Network Experience Specialist, you’ll play a vital role in keeping our network running smoothly, ensuring millions of customers stay connected with a reliable, high-quality service. This isn’t a desk job—you’ll be out and about, representing Virgin Media O2, making a difference in local communities. You’ll be the friendly face of our brand, working hands-on to maintain and improve our award-winning network while enjoying the flexibility of a role that takes you beyond the office.
At Virgin Media O2, we know that diverse teams drive innovation and success. Whether you’re an experienced professional or looking to start a new career in networking, if you’re eager to learn, we’ll provide full training and support to help you succeed.
You’ll be maintaining and improving our network to ensure seamless connectivity for our customers, as well as resolving issues ensuring that customers receive the best possible service. You’ll also work as part of a supportive team, where collaboration and problem-solving are key, and gain hands-on experience and training, so you feel confident and empowered in your role.
Responsibilities:
- Maintain and improve the network to ensure seamless connectivity for customers.
- Resolve issues to ensure customers receive the best possible service.
- Work as part of a supportive team with collaboration and problem-solving as key skills.
Qualifications & Requirements:
- Customer-Focused Mindset – Passion for delivering great service with care and professionalism.
- Positive & Proactive Attitude – A team player with a can-do approach.
- Basic IT Skills – Familiarity with Excel, Word, and PowerPoint, plus a willingness to learn diagnostic tools (training provided).
- Comfort with Heights – Some work may require using ladders to maintain our overhead network, with full training and support.
- Full UK Driving License – If you don’t have one yet, you’ll need to obtain it before the end of your probation period.
Additional Skills:
- Strong Communication Skills – Ability to engage with customers and collaborate with colleagues.
- Teamwork & Influence – A natural problem-solver who can inspire and support those around them.
- Independence & Self-Awareness – Confidence in managing tasks while recognizing areas for growth.
Benefits:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Network Experience Specialists employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. As a Network Experience Specialist in Salford, you'll enjoy hands-on training and support, empowering you to make a real impact in local communities while maintaining our award-winning network. With a comprehensive benefits package designed to support you and your loved ones, we ensure that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Network Experience Specialists
✨Tip Number 1
Get to know the company! Research Virgin Media O2 and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves practical work, be ready to demonstrate your skills. Brush up on basic IT tools and think about how you’d tackle real-world network issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Virgin Media O2 family. Don’t wait too long—apply today!
We think you need these skills to ace Network Experience Specialists
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for delivering great service shine through. We want to see that you genuinely care about making a difference for our customers!
Be Yourself:Don’t be afraid to show your personality! At Virgin Media O2, we value authenticity, so let us know who you are and what makes you unique in your application.
Highlight Teamwork Skills:Since collaboration is key in this role, make sure to mention any experiences where you've worked well in a team. We love seeing how you can inspire and support those around you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining the Virgin Media O2 family!
How to prepare for a job interview at Virgin Media O2
✨Know Your Network Basics
Brush up on your networking knowledge before the interview. Understand the basics of how networks operate and be ready to discuss any relevant experience you have, even if it's just from personal projects or studies.
✨Show Your Customer Focus
Since this role is all about delivering great service, think of examples where you've gone above and beyond for customers. Be prepared to share these stories during the interview to demonstrate your customer-focused mindset.
✨Emphasise Teamwork and Problem-Solving
This position requires collaboration and problem-solving skills. Think of times when you've worked effectively in a team or solved a tricky issue. Highlight these experiences to show you're a natural fit for their supportive team environment.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle specific network issues or customer complaints. Practice thinking on your feet and responding to hypothetical situations to showcase your proactive attitude.
