At a Glance
- Tasks: Oversee credit risk management and ensure compliance with regulations while enhancing customer experience.
- Company: Join Virgin Media O2, a leader in customer-focused credit solutions.
- Benefits: Enjoy Bupa healthcare, generous holiday, and exclusive discounts on services.
- Other info: Flexible working options and opportunities for personal growth await you.
- Why this job: Shape the future of credit risk management and make a real impact.
- Qualifications: Experience in operational or credit risk within a regulated environment is essential.
The predicted salary is between 60000 - 75000 £ per year.
This role sits at the heart of how we manage customer credit at Virgin Media O2, with a clear focus on strong customer outcomes, effective controls and regulatory confidence. As Risk and Operational Control Manager for Credit Risk, you will provide oversight of our end‐to‐end credit proposition, ensuring it operates safely, compliantly and in line with Consumer Duty expectations while supporting a seamless customer experience.
You will work across Credit Risk, Operations, Technology, Finance and our supplier network to identify and manage operational and conduct risks, using insight and data to drive continuous improvement. The role combines governance, control design and leadership, with responsibility for strengthening risk frameworks, supporting supplier performance and leading an in‐house underwriting team. It offers broad visibility, influence and the opportunity to shape how credit risk is managed across the business.
Required Qualifications (Must Haves)
- Experience in operational risk, credit risk, conduct or compliance within a regulated environment
- Strong understanding of customer outcomes and regulatory frameworks such as Consumer Duty
- Proven ability to design, embed and manage risk and control frameworks
- Confidence using management information and data to inform decisions and governance
- Experience working across multiple teams and with third‐party suppliers
Desirable Qualifications (Nice To Haves)
- Experience leading or developing underwriting or operational teams
- Exposure to credit operations across multiple customer channels
- Experience supporting audits and regulatory assurance activity
- Background in supplier performance or cost optimisation
- Strong stakeholder management at senior level
Benefits
We know life isn't just about work, so our benefits are built to support you in the moments that matter. You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off. And there's more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You'll even get access to the Virgin Family platform and the O2 Priority app, with exclusive rewards, experiences and chances to attend events at The O2 and beyond.
Risk and Operational Control Manager – Credit Risk in Manchester employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and growth. With a hybrid and flexible working model across key UK locations, our Risk and Operational Control Manager role not only provides competitive benefits like Bupa healthcare and generous holiday allowances but also fosters a collaborative environment where you can influence credit risk management and drive meaningful change. Join us to be part of a forward-thinking team that values strong customer outcomes and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Risk and Operational Control Manager – Credit Risk in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but also for their team. Tailor your answers to reflect how your experience aligns with their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We can’t stress enough how important it is to be confident and articulate when discussing your skills and experiences.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Risk and Operational Control Manager – Credit Risk in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Risk and Operational Control Manager. Highlight your experience in operational risk and credit risk, and don’t forget to mention any relevant regulatory frameworks you’ve worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer outcomes and how your skills align with our mission at Virgin Media O2. Keep it engaging and personal.
Showcase Your Data Skills:Since this role involves using data to drive decisions, make sure to include examples of how you've used management information in past roles. We want to see your analytical side!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Virgin Media O2
✨Know Your Risk Frameworks
Make sure you brush up on your knowledge of risk and control frameworks, especially those related to credit risk and compliance. Be ready to discuss how you've designed or managed these frameworks in the past, as this will show your understanding of the role's requirements.
✨Showcase Your Data Skills
Since the role involves using management information and data to inform decisions, prepare examples of how you've used data to drive improvements in previous roles. This could be anything from enhancing customer outcomes to optimising supplier performance.
✨Understand Consumer Duty Expectations
Familiarise yourself with the Consumer Duty expectations and how they relate to credit risk management. Be prepared to discuss how you would ensure compliance while maintaining a seamless customer experience, as this is crucial for the role.
✨Highlight Your Stakeholder Management Experience
This position requires strong stakeholder management skills, particularly at a senior level. Think of specific instances where you've successfully collaborated with multiple teams or third-party suppliers, and be ready to share these stories during your interview.
