At a Glance
- Tasks: Welcome customers, build rapport, and showcase innovative products in a vibrant retail environment.
- Company: Join Virgin Media O2, a leader in technology and customer service.
- Benefits: Earn £13.45 per hour, enjoy private medical cover, and 23 days annual leave.
- Other info: Receive tailored training and enjoy excellent career growth opportunities.
- Why this job: Shape memorable moments for customers while kickstarting your career in tech and retail.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
The predicted salary is between 27800 - 27800 € per year.
Location: Trafford Centre, Manchester
Job Family: Retail
Job Type: Part Time
Posted Date: 15-May-2026
Ref #: 73470
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The Must-Haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
The Other Stuff We Are Looking For
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
- We’ll set you up for success with a supportive team and tailored training on a 4‑day (30 hour) induction within the first two weeks of your start date. This will cover all aspects of Virgin Media O2, ensuring you are well‑prepared to serve our customers.
- A competitive hourly rate of £13.45, with potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave, birthday off, and the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
Next Steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our recruiters to discuss the role in more detail and address any further questions.
So, What Are You Waiting For
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 16hrs, Trafford Centre in Manchester employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. Located in the bustling Trafford Centre, our Retail Advisors benefit from comprehensive training, competitive pay, and generous leave policies, all while working in a supportive environment that values innovation and customer service. Join us to not only advance your career but also to make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Trafford Centre in Manchester
✨Tip Number 1
Get to know the company! Before your interview, check out Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your passion for delivering great service.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Retail is all about building rapport, so be friendly and approachable – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds!
We think you need these skills to ace Retail Advisor, 16hrs, Trafford Centre in Manchester
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any previous retail or customer service experience, even if it’s not essential!
Show Enthusiasm:Express your excitement about the opportunity to work with us at Virgin Media O2. A positive attitude can really make your application stand out, so let us know why you’re keen to join our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for People
When you walk into the interview, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. This will show that you genuinely care about delivering great service, which is key for a Retail Advisor.
✨Know the Products Inside Out
Familiarise yourself with the innovative products offered by the company. Being able to discuss these products confidently during the interview will demonstrate your genuine interest in technology and how it can improve lives. It’s a great way to showcase your proactive attitude!
✨Demonstrate Flexibility and Team Spirit
Be prepared to discuss how you've adapted to different situations in previous roles. Highlight any experiences where you worked collaboratively with a team to achieve goals. This will show that you're ready to thrive in a fast-paced retail environment and can handle varying customer demands.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Retail Advisor. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
