At a Glance
- Tasks: Manage supplier orders and ensure top-notch customer service throughout the provisioning life cycle.
- Company: Join Virgin Media O₂, a leader in connectivity and employee satisfaction.
- Benefits: Enjoy Bupa healthcare, generous holiday, and exclusive discounts on broadband and mobile.
- Other info: Flexible-first work culture with opportunities for personal and professional development.
- Why this job: Be part of a team that values your ideas and supports your growth.
- Qualifications: Customer service experience and strong Excel skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Regional Coordinator, your role is to manage 3rd party supplier orders throughout the provisioning life cycle, dealing with day to day issues, problems and queries as they arise, ensuring that both customer expectations and provisioning targets are met!
Location: Manchester, Stockton-On-Tees
Job Family: Corporate Functions
Job Type: Full Time
Posted Date: 20-May-2026
Role overview: The role will involve effectively communicating order progression updates to customers and partners, ensuring first class customer service at all times (both internally and externally). The Regional Coordinator will track and update the appropriate system, ensuring up to date notes are available, timely jeopardy management of orders in the work stack, and calling out any issues to ensure the successful delivery of orders.
Who we are: At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.
We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys. Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other.
We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.
Our Ways Of Working: We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.
Accessible, Inclusive And Equitable For All: We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported. When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.
The must haves: In order to be considered, you must have the following experience:
- Experience in a customer focussed role, with a demonstrable understanding of great customer service
- Competence in the use of Excel is a must due to the reporting required in the role
- Strong verbal and written communication skills are required, you'll need to be able to present on calls with external partners and deliver information to a wide range of audiences
- Methodical with high attention to detail
- Experience prioritising varied workloads, using excellent organisation skills
The other stuff we are looking for: We’d Also Love You To Bring:
- Resilience, and the ability to confidently and constructively challenge internal and external partners
- Knowledge of telecommunications and construction would be beneficial
- Understanding of root cause/trend analysis
What’s in it for you: We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off. And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Next steps: If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment. We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen. We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.
Regional Coordinator in Manchester employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being a top employer, offering a supportive and inclusive work environment in Manchester and Stockton-On-Tees. Our flexible-first approach allows for meaningful collaboration while prioritising employee wellbeing with comprehensive benefits, including healthcare, generous holiday, and unique perks like birthday leave and discounts. Join us to be part of a dynamic team that values your growth and contributions, ensuring you feel seen, heard, and valued from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Coordinator in Manchester
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O₂, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Regional Coordinator, you'll need to present information clearly. Try mock interviews with friends or use online platforms to sharpen your verbal and written skills.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved customer issues. This will demonstrate your ability to handle the varied workloads mentioned in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Virgin Media O₂.
We think you need these skills to ace Regional Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer-focused roles. We want to see how you've gone above and beyond to meet customer expectations, so share specific examples that demonstrate your commitment to great service!
Excel is Your Best Friend:Since this role requires a good grasp of Excel, don’t shy away from mentioning your skills. If you’ve used it for reporting or data management, let us know! A little detail goes a long way in showing you’re the right fit.
Communicate Clearly:Strong verbal and written communication skills are key for this position. When crafting your application, keep it clear and concise. Show us you can present information effectively, just like you would in the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at Virgin Media O₂!
How to prepare for a job interview at Virgin Media O2
✨Know Your Customer Service Basics
As a Regional Coordinator, you'll need to showcase your understanding of great customer service. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples from your past experiences that highlight your ability to meet customer expectations.
✨Excel Skills Are Key
Since the role requires competence in Excel, make sure you're comfortable with its functions. Before the interview, practice using Excel to create reports or manage data. You might even want to prepare a few examples of how you've used Excel in previous roles to demonstrate your skills.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are essential for this position. During the interview, focus on articulating your thoughts clearly. Practice explaining complex ideas simply, as you may need to present information to various audiences, including external partners.
✨Show Your Organisational Skills
The job involves managing varied workloads, so be prepared to discuss how you prioritise tasks. Think of specific examples where you've successfully managed multiple responsibilities. Highlight your methodical approach and attention to detail, as these traits will be crucial for tracking order progress and resolving issues.
