At a Glance
- Tasks: Lead the digital product experience and drive customer engagement across MyVMO2.
- Company: Join Virgin Media O₂, a top employer known for innovation and connectivity.
- Benefits: Enjoy Bupa healthcare, generous holiday, and exclusive discounts on services.
- Other info: Flexible-first culture with strong focus on diversity and inclusion.
- Why this job: Shape the future of digital products and make a real impact on customer satisfaction.
- Qualifications: Proven leadership in digital product management and agile team collaboration.
The predicted salary is between 80000 - 100000 £ per year.
This is a pivotal leadership role responsible for shaping the digital product experience across MyVMO2, with accountability for defining a clear, outcome-led strategy that drives engagement, adoption and customer satisfaction. You will take ownership of the end-to-end product vision across app and web, including platform capability, identity and authentication, and in-life help journeys, ensuring a seamless and intuitive customer experience.
Leading a team of Senior Product Owners, you will set direction across multiple squads, drive delivery against clear priorities and embed a strong culture of data-led decision making, experimentation and continuous improvement. Working closely with senior stakeholders across Technology, Design, Data and Commercial, you will influence investment, balance priorities and ensure the portfolio delivers meaningful business and customer outcomes.
At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award‑winning coverage. We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.
We’re investing in the future of connectivity, from expanding next‑generation 5G to exploring satellite‑supported solutions that help reach rural communities and hard‑to‑connect places. You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.
We’re a flexible‑first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn’t just mean time in the office – it could be team meetings, off‑sites, volunteering days, cross‑functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.
Accessible, inclusive and equitable for all. We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. When you work with us, you’ll have access to our award‑winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger.
Must Haves – Qualifications- Demonstrable experience in an equivalent leadership role owning a large‑scale digital product portfolio with clear, measurable outcomes
- Proven track record leading multiple cross‑functional agile squads across app and web at scale, with full accountability for performance beyond launch
- Extensive experience shaping and executing outcome‑led product strategy, not just delivery, within complex, matrix organisations
- Deep expertise in embedding data, metrics and experimentation as core to product decision making and team performance
- Strong people leadership experience, including developing senior Product Owners and leading teams through significant organisational and strategic change
- Experience within digital account management, identity and authentication or in‑life customer journeys
- Strong stakeholder management with experience influencing senior commercial or operational leaders
- Experience operating within complex, matrix organisations
- Passion for customer‑centric, product‑led ways of working
- Ability to translate strategy into clear, prioritised roadmaps
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off. And there’s more. Enjoy extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neuro‑diversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Head of Digital Product (MyVMO2 & Platform Capability) - (FTC 12 months) in Manchester employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being a top employer, recognised for our commitment to employee satisfaction and growth. With a flexible-first work culture that encourages collaboration and innovation, you will have the opportunity to lead impactful digital product initiatives while enjoying comprehensive benefits such as Bupa healthcare, generous holiday allowances, and exclusive perks. Join us in Birmingham, London, Manchester, or Reading, where your contributions will be valued, and your career can flourish in an inclusive environment that champions diversity and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Product (MyVMO2 & Platform Capability) - (FTC 12 months) in Manchester
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Virgin Media O2!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Virgin Media O2 would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Virgin Media O2 through your school's career services!
We think you need these skills to ace Head of Digital Product (MyVMO2 & Platform Capability) - (FTC 12 months) in Manchester
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Head of Digital Product (MyVMO2 & Platform Capability) - (FTC 12 months), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Head of Digital Product (MyVMO2 & Platform Capability) - (FTC 12 months) position at Virgin Media O2. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Virgin Media O2
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
