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For Companies At a Glance
- Tasks: Design high-quality service experiences and collaborate with diverse teams.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic reward package, inclusive culture, and support for your well-being.
- Other info: Dynamic role with opportunities for growth in a supportive, inclusive workplace.
- Why this job: Make a real impact by transforming customer journeys and enhancing service design.
- Qualifications: Experience in service design, customer journey mapping, and collaborative environments.
The predicted salary is between 50000 - 60000 £ per year.
The TCX Service Designer is accountable for designing high-quality, end-to-end service experiences that support priority lifecycle journeys, propositions, and transformation initiatives. Operating within a matrix delivery environment, the role works as an embedded member of TCX-aligned squads, partnering closely with Lifecycle, Product, Omnichannel, and Delivery roles to translate customer insight and strategy into practical, executable service design. While the role will initially support the Product Education & Renewals squad, it is lifecycle-agnostic by design. Alignment to squads and initiatives will flex over time in line with TCX and broader business priorities, ensuring service design capability is applied where it delivers the greatest customer impact.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can’t wait to see what you can do.
Equal opportunities
Virgin Media O2 is an equal opportunities employer, and we are working to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from policies we craft to relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
Must haves
- Delivering service design within customer experience, lifecycle, or product-led teams
- Working in digital and/or cross-channel delivery environments
- Designing and mapping end-to-end customer journeys and services
- Using customer insight and data to inform design decisions
- Operating effectively within matrix or squad-based organisations
Other attributes we are looking for
- Strong service design and journey mapping capability
- Ability to turn insight into clear, actionable design outputs
- Comfortable working across multiple problem spaces and priorities
- Collaborative mindset with strong stakeholder engagement skills
- Confident communicating design intent and rationale
- Attention to detail with a focus on practical execution
What’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a competency interview with the Hiring Manager. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
TCX Service Designer in London employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TCX Service Designer in London
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the competency interview by practising your STAR technique (Situation, Task, Action, Result). Think of examples from your past experiences that showcase your service design skills and how you've tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Virgin Media O2 family.
We think you need these skills to ace TCX Service Designer in London
Some tips for your application 🫡
Show Your Service Design Skills: Make sure to highlight your experience in service design and journey mapping. We want to see how you've turned customer insights into actionable designs, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for the TCX Service Designer role. Use the job description as a guide to align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Be Authentic: We value authenticity, so let your personality shine through in your application. Share your unique experiences and perspectives that make you a great fit for our diverse team at Virgin Media O2.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin Media O2
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on your experience with end-to-end customer journeys and be ready to discuss specific examples where you've successfully applied these skills.
✨Showcase Your Collaborative Spirit
Since the role involves working closely with various teams, prepare to highlight your collaborative experiences. Think of instances where you’ve engaged stakeholders or worked within a matrix environment to achieve a common goal.
✨Bring Data to the Table
Be prepared to discuss how you’ve used customer insights and data to inform your design decisions. Have examples ready that demonstrate your ability to turn insights into actionable outputs that enhance customer experiences.
✨Communicate Clearly and Confidently
Practice articulating your design intent and rationale clearly. The interviewers will want to see how you communicate complex ideas simply, so consider rehearsing your explanations of past projects to ensure clarity and confidence.