At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in a vibrant retail environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a competitive reward package and support for you and your loved ones.
- Other info: Embrace diversity and inclusion while growing your career in a dynamic workplace.
- Why this job: Make a real impact by fostering a positive team culture and driving customer satisfaction.
- Qualifications: Experience in fast-paced environments and managing teams with passion and accountability.
The predicted salary is between 30000 - 40000 £ per year.
Overview
As a Store Manager you will bring our core values to life through your team of 5 to 15 employees.
Retail excellence will be the standard in day-to-day decisions, with the customer at the heart of every action and direction you set.
You will create a successful, motivated and engaged team through leading, coaching and inspiring.
You will encourage team members to love the job they do, delivering personal experiences that count for our customers.
Travel is a requirement of the role for store visits and wider team meetings.
Virgin Media O2 is the UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK’s biggest companies.
We are diverse, high-performing teams delivering value and choice through customer-championing values and ambitions.
We are Virgin Media O2 and we can’t wait to see what you can do.
Virgin Media O2 is an equal opportunities employer and we’re working to remove bias and barriers for our people and candidates.
We aim to build equity and inclusion into everything we do, and we support you to be your authentic self throughout your application journey with us.
Responsibilities
Lead, coach and inspire a team to deliver retail excellence and strong customer outcomes.
Create a positive, engaging environment to drive performance and customer satisfaction.
Manage a store team across shifts, including travel for store visits and wider team meetings.
Set direction that keeps the customer at the heart of decision-making.
Qualifications
- Experience working in a fast-paced environment (not necessarily Retail).
- Experience managing a team with passion and drive, with accountability for team performance.
- Budget and Profit and Loss responsibility experience.
- Experience delivering first-class customer experiences through a highly engaged team.
- Experience delivering regular, consistent, effective reviews and coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (e. g., footfall, matrix hours, trading hours, contracted hours) to improve efficiency and deliver store rotas effectively and timely.
- Strong communication and listening skills.
- Ability to adapt to changing business needs.
- Experience using systems and following processes.
- Experience adhering to key compliance requirements related to standards, Health & Safety, cash management, security, stock management, FCA compliance, refunds and discounts.
- What’s in it for you
We celebrate our people, their lives and everything in-between, fostering a culture that empowers everyone to bring the best version of themselves to work each day.
We believe an inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2 offers a competitive reward package with benefits and options to support you and your loved ones.
EEO and application notes
Virgin Media O2 is an equal opportunities employer and we are committed to removing bias and barriers for our people and candidates.
We support you in being your authentic self throughout your application journey with us.
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StudySmarter Expert Advice🤫
We think this is how you could land Store Manager London Islington (12month FTC)
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Store Manager London Islington (12month FTC)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Virgin Media O2:Don’t forget to personalise your application for Virgin Media O2! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Virgin Media O2
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Virgin Media O2 offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Virgin Media O2 and contribute positively during your temporary stint.
