At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences every day.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic reward package with benefits that support you and your loved ones.
- Other info: Embrace a diverse and inclusive culture where you can be your authentic self.
- Why this job: Make a real impact by creating a motivated team and enhancing customer satisfaction.
- Qualifications: Experience in fast-paced environments and managing teams with passion and accountability.
The predicted salary is between 35000 - 45000 € per year.
Location: London
Job Family: Retail
Job Type: Full Time
Posted Date: 15-May-2026
As a Store Manager you'll bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
Must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team’s performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
Other stuff we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What's in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Store Manager Kensington High Street in London employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that empowers our Store Managers to lead dynamic teams in the heart of London. With a commitment to employee growth and a comprehensive benefits package, we ensure that our team members are supported both personally and professionally, making every day rewarding as they create memorable customer experiences. Join us in shaping the future of retail while enjoying the perks of working for one of the UK's largest and most innovative companies.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Kensington High Street in London
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values and culture. When you walk into that interview, you want to show them you’re not just another candidate, but someone who truly gets what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve inspired or coached a team. Be ready to share these experiences in a way that highlights your passion for customer service and team engagement.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really boost your chances!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Virgin Media O2 family!
We think you need these skills to ace Store Manager Kensington High Street in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for retail and team management shine through. We want to see how you can bring our core values to life and inspire your team to deliver exceptional customer experiences.
Be Specific:Use specific examples from your past experiences to demonstrate your skills in managing a team and driving performance. We love seeing how you've tackled challenges and achieved results, so don't hold back!
Tailor Your Application:Make sure to tailor your application to the Store Manager role at Kensington High Street. Highlight your experience in fast-paced environments and your ability to adapt to changing business needs – it’s what we’re looking for!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Virgin Media O2
✨Know Your Numbers
As a Store Manager, you'll need to demonstrate your understanding of budgets and profit and loss. Brush up on key financial metrics relevant to retail, and be ready to discuss how you've used data to drive performance in your previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your experience managing teams. Think of specific examples where you’ve inspired and motivated your team, and how you’ve delivered first-class customer experiences through effective coaching and engagement.
✨Customer-Centric Mindset
Since putting the customer at the heart of everything is crucial, come equipped with stories that highlight how you've improved customer experiences in past roles. This will show that you align with the company's core values.
✨Adaptability is Key
Retail can be unpredictable, so be prepared to discuss how you've adapted to changing business needs in the past. Share examples of how you've successfully navigated challenges and led your team through transitions.
