At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences every day.
- Company: Join Virgin Media O2, the UK's fastest broadband network and beloved mobile brand.
- Benefits: Enjoy a fantastic reward package with added extras for you and your loved ones.
- Other info: Inclusive culture that celebrates diversity and empowers everyone to be their authentic selves.
- Why this job: Make a real impact in a dynamic environment while growing your leadership skills.
- Qualifications: Experience in fast-paced environments and managing teams with passion.
The predicted salary is between 30000 - 40000 € per year.
Location: Eltham, London
Job Family: Retail
Job Type: Full Time
Posted Date: 05-May-2026
As a Store Manager you'll bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
The must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team's performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
The other stuff we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security, stock management, FCA compliance, refunds and discounts.
What's in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Store Manager Eltham in London employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Store Manager in Eltham, you'll benefit from a comprehensive rewards package, ongoing professional development opportunities, and the chance to lead a passionate team dedicated to delivering outstanding customer experiences. Join us in shaping a diverse and dynamic workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Eltham in London
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2's values and culture, and think about how your experience aligns with their mission. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about examples from your past experiences that showcase your leadership skills and ability to drive customer satisfaction. Practice makes perfect, so get a friend to do a mock interview with you.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Store Manager Eltham in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for retail and team management shine through. We want to see how you can inspire and motivate a team, so share specific examples of how you've done this in the past.
Be Customer-Centric:Remember, putting the customer at the heart of everything is key! Highlight your experience in delivering exceptional customer service and how you’ve created memorable experiences for customers in your previous roles.
Use Data to Your Advantage:We love data-driven decision-making! In your application, mention how you've used data to improve efficiency or drive revenue in your past roles. This shows us you understand the importance of metrics in retail.
Apply Through Our Website:Make sure to apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Virgin Media O2
✨Know Your Numbers
As a Store Manager, you'll need to be comfortable with budgets and profit and loss. Brush up on your financial knowledge and be ready to discuss how you've managed budgets in the past. Bring examples of how you’ve used data to drive performance and improve efficiency.
✨Showcase Your Leadership Style
You’ll be leading a team, so it’s crucial to demonstrate your leadership skills. Prepare to share specific examples of how you’ve motivated and inspired your team in previous roles. Think about times when you’ve turned challenges into opportunities for growth.
✨Customer-Centric Mindset
Virgin Media O2 puts customers at the heart of everything. Be prepared to discuss how you’ve delivered first-class customer experiences in the past. Share stories that highlight your ability to create personal connections and enhance customer satisfaction.
✨Adaptability is Key
The retail environment can change rapidly, so show that you can adapt to new situations. Think of examples where you’ve successfully navigated change or implemented new processes. Highlight your strong communication skills and how they’ve helped you lead your team through transitions.
