At a Glance
- Tasks: Lead a team to deliver exceptional service experiences for O2 Business customers.
- Company: Join O2 Business, a digital-first B2B leader in telecommunications.
- Benefits: Comprehensive rewards package supporting you and your loved ones.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by fostering a culture of continuous improvement and collaboration.
- Qualifications: Proven experience in IT and managing customer-facing service teams.
The predicted salary is between 56700 - 69300 £ per year.
Join us as a Service Management Team Lead, where you’ll play a pivotal role in shaping how we deliver exceptional service experiences across O2 Business. In this leadership position, you’ll guide a talented team of Service Managers, empowering them to provide consistent, high-quality, and commercially effective services to our customers.
You’ll lead a dynamic, tiered Service Management function, setting the direction for service excellence across diverse customer portfolios. By aligning delivery with customer needs, contractual commitments, and commercial goals, you’ll ensure we consistently create meaningful value for our clients while strengthening long‑term relationships.
This is an opportunity to drive real impact—fostering a culture built on continuous improvement, accountability, and collaboration. Using data‑led insights, you’ll champion smarter decision‑making and elevate performance, helping your team—and the wider business—thrive.
Working within a collaborative, virtual model, you’ll partner closely with teams across Sales, Technology, and Customer Experience to unlock growth opportunities, enhance service outcomes, and deliver lasting customer success.
The must haves
- Substantial, proven experience in IT, system integration, mobile, IT or network outsourcing environments, supporting enterprise and multi-national customers.
- Proven track record in a role managing/leading customer-facing Service Management teams, ideally within a tiered or structured delivery model.
- Strong previous experience managing multi-technology service towers across Enterprise environments.
- Proven track record of delivering service outcomes within mobile, telecommunications or IT managed services.
- Previous success in a role requiring strong influencing and relationship management skills across matrix and virtual teams.
- Deep understanding of service management frameworks including Incident, Change and Problem Management (ITIL v3 Foundation minimum).
- Proven track record in a role requiring strong commercial acumen, including cost control, margin management and service-based financial models.
- Proven ability to use data and analytics to drive decisions, performance improvements and commercial outcomes including proven ability to interpret complex information and provide clear direction.
- Proven experience managing third-party vendors and partners within complex service environments.
The other stuff we are looking for
- Previous experience managing a team in a change environment.
What's in it for you
Working at O2 Business, you'll get a rewards package that is designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Service Management Team Lead-O2 Business in London employer: Virgin Media O2
Virgin Media O2 is an exceptional employer that values its employees by fostering a vibrant work culture and providing ample opportunities for personal and professional growth. As a Field Sales Representative, you'll enjoy the flexibility of working within your local community while being part of a supportive team that encourages resilience and motivation, ensuring you can make a meaningful impact in customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Team Lead-O2 Business in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Management Team Lead-O2 Business at Virgin Media O2!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Virgin Media O2 or be willing to refer you for that Service Management Team Lead-O2 Business position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Virgin Media O2 who’s on the lookout for their next Service Management Team Lead-O2 Business star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Management Team Lead-O2 Business role at Virgin Media O2!
We think you need these skills to ace Service Management Team Lead-O2 Business in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Virgin Media O2. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Virgin Media O2
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Virgin Media O2. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
