Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design amazing customer journeys and collaborate with teams to enhance service experiences.
- Company: Join Virgin Media O2, a leader in innovative service design.
- Benefits: Enjoy a comprehensive benefits package focused on well-being and inclusivity.
- Other info: Thriving matrix environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by creating exceptional service experiences for customers.
- Qualifications: Strong service design skills and journey mapping experience required.
The predicted salary is between 40000 - 50000 £ per year.
Virgin Media O2 is seeking a TCX Service Designer to create exceptional end-to-end service experiences that align with priority journeys and initiatives. This role requires collaboration with Lifecycle and Product teams, utilizing customer insights to inform design decisions.
Candidates should possess strong service design skills, journey mapping capabilities, and the ability to thrive in a matrix delivery environment.
A comprehensive benefits package is offered, emphasizing employee well-being and inclusivity.
Service Designer: End-to-End Customer Journeys in London employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer: End-to-End Customer Journeys in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Virgin Media O2. A friendly chat can open doors and give you insights into their service design culture.
✨Tip Number 2
Showcase your journey mapping skills! Prepare a portfolio that highlights your best work in creating end-to-end customer journeys. Visuals speak louder than words, so make it engaging!
✨Tip Number 3
Practice your collaboration skills! Since this role involves working with various teams, think of examples where you've successfully collaborated in a matrix environment. Be ready to share these during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Designer: End-to-End Customer Journeys in London
Some tips for your application 🫡
Show Off Your Service Design Skills: Make sure to highlight your service design experience in your application. We want to see how you've created exceptional end-to-end service experiences before, so don’t hold back on those examples!
Journey Mapping is Key: Since this role focuses on journey mapping, include specific instances where you've successfully mapped customer journeys. We love seeing how you’ve used insights to inform your design decisions!
Collaboration is Crucial: Emphasise your ability to work in a matrix delivery environment. Share examples of how you've collaborated with different teams, like Lifecycle and Product, to create seamless service experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Virgin Media O2
✨Know Your Customer Journeys
Familiarise yourself with the key customer journeys that Virgin Media O2 focuses on. Be ready to discuss how you would enhance these experiences using your service design skills. Think about specific examples from your past work that demonstrate your ability to create exceptional end-to-end service experiences.
✨Collaborate Like a Pro
Since this role involves working closely with Lifecycle and Product teams, prepare to showcase your collaboration skills. Have examples ready that illustrate how you've successfully worked in a matrix delivery environment, highlighting your ability to communicate effectively and drive projects forward.
✨Leverage Customer Insights
Understand the importance of customer insights in service design. Be prepared to discuss how you’ve used data and feedback to inform your design decisions in previous roles. This will show that you can align your work with the company's initiatives and priorities.
✨Emphasise Inclusivity and Well-being
Virgin Media O2 values employee well-being and inclusivity, so be sure to reflect these values in your interview. Share your thoughts on how inclusive design can enhance customer experiences and how you prioritise well-being in your work environment. This will resonate well with their company culture.