At a Glance
- Tasks: Oversee credit risk management and ensure compliance with regulations while enhancing customer experience.
- Company: Join Virgin Media O2, a leader in customer-focused credit solutions.
- Benefits: Enjoy Bupa healthcare, generous holiday, and exclusive discounts on services.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
- Why this job: Shape the future of credit risk management and make a real impact.
- Qualifications: Experience in operational or credit risk within regulated environments is essential.
The predicted salary is between 60000 - 75000 £ per year.
Location: Hybrid and Flexible, UK-wide
About the role
This role sits at the heart of how we manage customer credit at Virgin Media O2, with a clear focus on strong customer outcomes, effective controls and regulatory confidence. As Risk and Operational Control Manager for Credit Risk, you will provide oversight of our end-to-end credit proposition, ensuring it operates safely, compliantly and in line with Consumer Duty expectations while supporting a seamless customer experience. You will work across Credit Risk, Operations, Technology, Finance and our supplier network to identify and manage operational and conduct risks, using insight and data to drive continuous improvement. The role combines governance, control design and leadership, with responsibility for strengthening risk frameworks, supporting supplier performance and leading an in-house underwriting team. It offers broad visibility, influence and the opportunity to shape how credit risk is managed across the business.
Must Haves
- Experience in operational risk, credit risk, conduct or compliance within a regulated environment
- Strong understanding of customer outcomes and regulatory frameworks such as Consumer Duty
- Proven ability to design, embed and manage risk and control frameworks
- Confidence using management information and data to inform decisions and governance
- Experience working across multiple teams and with third-party suppliers
Nice To Haves
- Experience leading or developing underwriting or operational teams
- Exposure to credit operations across multiple customer channels
- Experience supporting audits and regulatory assurance activity
- Background in supplier performance or cost optimisation
- Strong stakeholder management at senior level
What's in it for you?
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off. And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. We’ll also give you access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Risk and Operational Control Manager – Credit Risk in London employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a hybrid and flexible work environment that prioritises employee wellbeing and professional growth. Our commitment to strong customer outcomes is matched by our dedication to fostering a supportive culture, where you can thrive through comprehensive benefits like Bupa healthcare, generous holiday allowances, and unique perks such as electric vehicle leasing and exclusive discounts. Join us to make a meaningful impact in the credit risk landscape while enjoying a workplace that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Risk and Operational Control Manager – Credit Risk in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Virgin Media O2. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into credit risk topics. Brush up on Consumer Duty expectations and be ready to discuss how you can enhance customer outcomes. Show us you know your stuff!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Virgin Media O2 family.
We think you need these skills to ace Risk and Operational Control Manager – Credit Risk in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Risk and Operational Control Manager. Highlight your experience in operational risk and credit risk, and don’t forget to mention any relevant regulatory frameworks you’ve worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer outcomes and how your skills align with our mission at Virgin Media O2. Keep it engaging and personal.
Showcase Your Data Skills:Since this role involves using data to drive decisions, make sure to include examples of how you've used management information in past roles. We want to see your analytical side!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Virgin Media O2
✨Know Your Risk Frameworks
Make sure you brush up on your knowledge of risk and control frameworks, especially those related to credit risk and compliance. Be ready to discuss how you've designed or managed these frameworks in previous roles, as this will show your understanding of the regulatory landscape.
✨Showcase Customer Outcomes
Prepare examples that highlight your focus on customer outcomes. Think about how your decisions have positively impacted customers in the past, and be ready to explain how you can ensure a seamless customer experience while managing risks.
✨Data-Driven Decision Making
Familiarise yourself with management information and data analysis techniques. Be prepared to discuss how you've used data to inform your decisions and improve processes, as this is crucial for the role and will demonstrate your analytical skills.
✨Stakeholder Management Skills
Think about your experiences working with various teams and third-party suppliers. Be ready to share specific instances where you've successfully managed stakeholder relationships, particularly at a senior level, as this will be key in influencing and driving change within the organisation.
