At a Glance
- Tasks: Redesign processes for AI and automation to enhance customer outcomes and efficiency.
- Company: Join Virgin Media O₂, a top UK employer focused on connectivity and innovation.
- Benefits: Flexible working, supportive culture, and opportunities for personal growth.
- Other info: Be part of an inclusive team that values diversity and continuous improvement.
- Why this job: Make a real impact by shaping the future of business processes with cutting-edge technology.
- Qualifications: Experience in process re-engineering and automation; strong collaboration skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Process Re-engineering Specialist is a key role at the heart of VMO2’s ambition to scale AI, automation and agentic capabilities across the business. You will ensure that processes are not just improved, but engineered to be robust, standardised and ready for intelligent automation, enabling better customer outcomes and operational efficiency. Working across business and technology teams, you will lead the redesign of critical processes, translating them into deployable solutions that are operationally viable and controlled. This is a hands-on role where you will combine deep process expertise with practical experience of automation and AI, shaping how VMO2 embeds a culture of continuous improvement and scalable innovation.
Location: United Kingdom
Job Family: Commercial
Job Type: Full Time
Posted Date: 06-Jul-2026
Ref #: 74300
Who we are: At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage. We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys. Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other.
Our ways of working: We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.
Accessible, inclusive and equitable for all: We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported. When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger.
The must haves:
- Strong, proven experience in end-to-end business process re-engineering across complex environments
- Practical hands-on experience in designing and enabling automation, AI or agentic solutions
- Ability to translate process designs into deployable workflows and solution blueprints
- Solid understanding of process controls, risk, dependencies and failure modes
- Experience delivering process redesign linked to automation or AI implementation
The other stuff we are looking for:
- Experience with recognised process frameworks such as BPMN, eTOM or Value Stream Mapping
- Background working with Automation, AI or Engineering teams in delivery environments
- Exposure to telecoms, technology or service-led industries
- Lean Six Sigma Green Belt or higher qualification
- Strong facilitation and stakeholder engagement skills across business and technical audiences
What's in it for you: Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment. We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen. We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.
Process Re-engineering Specialist in London employer: Virgin Media O2
Virgin Media O2 is an exceptional employer that fosters a dynamic work culture where creativity and collaboration thrive. With a strong emphasis on employee wellbeing, flexible working options, and comprehensive healthcare benefits, the company supports your professional growth while allowing you to lead impactful PR campaigns that resonate with audiences. Join us in a vibrant environment that values innovation and meaningful storytelling.
