At a Glance
- Tasks: Lead the design and maintenance of innovative tech platforms for customer interactions.
- Company: Join Virgin Media O₂, a forward-thinking tech leader in a diverse environment.
- Benefits: Enjoy Bupa healthcare, generous holidays, and exclusive discounts on services.
- Other info: Embrace a culture of inclusivity and innovation with excellent career growth opportunities.
- Why this job: Shape the future of technology while making a real impact on customer experiences.
- Qualifications: Expertise in platform architecture and strong collaboration skills required.
The predicted salary is between 80000 - 100000 € per year.
This role sits within Technology & Platforms which is responsible for defining and maintaining the strategy and roadmap for all core technology platforms. This includes platform vision, prioritisation, and planning; financial management and investment; platform architecture design and assurance; and the definition and implementation of platform architecture standards. The function ensures platforms are robust, scalable, cost‑effective, and aligned with the overall business strategy, adapting to evolving needs and driving innovation. Technology & Platforms is split into Digital Workplace, BSS & Fixed B2B2C Wholesale, Core Engineering, Platform Engineering and Platform Innovation. This role sits with the Core Engineering division, which is accountable for providing oversight to core engineering platforms & their services, ensuring continual improvement.
Responsibilities
- Oversee and assure the design, build and maintenance of technology used by agents to interact with VMO2 customers and manage sales and service operations, including voice and chat capabilities.
- Oversee technology used for apps, digital identity management (ID) and subscription video on demand (SVOD).
- Oversee technology used to manage customer communications and consent to process customer personal data.
- Oversee technology used for the design, build and maintenance of microservices architecture, middleware and application programming interface (API) gateways, to allow software applications to communicate with each other.
- Oversee testing across Tech & Platforms.
- Accountable for the technical architecture of one or more critical IT platforms and for supporting the capabilities and design of the platform.
- Define the technical architecture patterns, anti‑patterns, capability roadmaps and sequence in alignment with the platform owner(s) and ESA / Enterprise Architecture Strategy.
- Govern the acceptance of these capabilities through a new design authority that allows the platform architect (and owners) to make an active choice on capabilities being proposed (ahead of implementation, during the implementation and release) to ensure alignment with platform architecture.
Qualifications
- Deep expertise in platform architecture and enterprise‑scale system design.
- Proven experience governing architecture through formal design authorities.
- Strong technical background with the ability to assure designs, builds and sizing estimates.
- Experience architecting for run services, including resilience, platform health and lifecycle management.
- Demonstrable experience managing technical escalations and resolving complex blockers.
- Experience across multiple platforms within a core engineering or customer‑facing domain.
- Strong understanding of non‑functional requirements and how to design for them.
- Experience working closely with vendors and third‑party partners.
- Proven collaboration with cross‑functional technical and business stakeholders.
- Openness to using AI, LLMs or automation to improve architectural ways of working.
Benefits
- Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
- Optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile.
- Access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard, and supported.
Platform Architect - Identity, Mobile Appa and SVOD in London employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London and Reading locations provide employees with access to comprehensive benefits, including Bupa healthcare, generous holiday allowances, and unique perks like your birthday off and exclusive rewards through the Virgin Family platform. We are committed to supporting employee growth and development, ensuring that every team member feels valued and empowered to contribute to our mission of delivering cutting-edge technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Architect - Identity, Mobile Appa and SVOD in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its tech stack. Knowing their platforms inside out shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your skills with a portfolio or case studies. If you've worked on relevant projects, share them! It’s a great way to demonstrate your expertise beyond just words.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Platform Architect - Identity, Mobile Appa and SVOD in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Platform Architect role. Highlight your experience in platform architecture and enterprise-scale system design, as well as any relevant projects that showcase your skills in overseeing technology for apps and digital identity management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your experience with microservices architecture and your ability to manage technical escalations.
Showcase Your Collaboration Skills:We love team players! In your application, emphasise your experience working closely with cross-functional teams and third-party partners. Share examples of how you’ve collaborated on projects to drive innovation and improve architectural processes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Virgin Media O2
✨Know Your Platforms
Make sure you have a solid understanding of platform architecture and the specific technologies mentioned in the job description. Brush up on microservices, APIs, and digital identity management. Being able to discuss these topics confidently will show that you're not just familiar with the concepts but can also apply them.
✨Showcase Your Experience
Prepare to share specific examples from your past work where you've governed architecture or resolved complex technical escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your deep expertise and problem-solving skills effectively.
✨Collaboration is Key
Highlight your experience working with cross-functional teams and third-party vendors. Be ready to discuss how you’ve collaborated with different stakeholders to achieve project goals. This role requires strong collaboration, so showing that you can work well with others will be a big plus.
✨Embrace Innovation
Since the role mentions openness to using AI and automation, think about how you've incorporated innovative solutions in your previous roles. Prepare to discuss any relevant projects where you’ve used new technologies to improve processes or outcomes. This will demonstrate your forward-thinking mindset and adaptability.
