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- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media and O2, leaders in connectivity for over 46 million customers.
- Benefits: Earn up to £36,200 with bonuses, private medical cover, and 25 days annual leave.
- Why this job: Make a real difference by connecting people and enjoying the freedom of outdoor work.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed!
- Other info: Work just 4 days a week with excellent career progression opportunities.
The predicted salary is between 29000 - 36200 £ per year.
Location: London
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 23-Feb-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: EN1, EN2, EN3, EN4, N9, N11, N13, N14, N18, N21, N17, N22, N11, EN9, EN10, EN7, N15.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave.
Field Service Engineer - North London employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North London
✨Tip Number 1
Get to know the company! Research Virgin Media and O2, their values, and what they stand for. This will help you connect your skills and experiences to their mission during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to problem-solving and customer service. Think of examples from your past that showcase your skills in these areas.
✨Tip Number 3
Show your personality! The role is all about connecting with people, so let your enthusiasm shine through. Be genuine and approachable during your interactions with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more resources and tips to help you land that Field Service Engineer role.
We think you need these skills to ace Field Service Engineer - North London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Field Service Engineer role. Highlight any relevant skills or experiences that show how you can connect with customers and solve problems effectively. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin Media O2
✨Know Your Tech
Brush up on the technical aspects of broadband, TV, and phone services. Familiarise yourself with common issues customers face and how to resolve them. This will show your problem-solving mindset and passion for helping customers.
✨Showcase Your People Skills
Since this role is all about connecting with people, be ready to share examples of how you've provided exceptional service in the past. Highlight your ability to adapt to different situations and maintain composure under pressure.
✨Understand the Company Culture
Research Virgin Media and O2's values and mission. Be prepared to discuss how you align with their commitment to customer satisfaction and teamwork. This will demonstrate that you're not just looking for a job, but a place where you can make a real difference.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the training process or what a typical day looks like for a Field Service Engineer. It shows your enthusiasm for the role and helps you gauge if it's the right fit for you.