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For Companies At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, leaders in connectivity for over 46 million customers.
- Benefits: Earn up to £38,700 with private medical cover, 25 days leave, and a 4-day work week.
- Other info: Enjoy comprehensive training and mentorship in a dynamic, supportive environment.
- Why this job: Make a real difference by connecting people to what matters most every day.
- Qualifications: UK driving licence, confidence outdoors, and a passion for helping customers.
The predicted salary is between 31500 - 38700 £ per year.
Salary: £31,500 - £38,700 (£4,700 overtime + £2,500 commission). For this position, you must live in one of the following postcodes: KT3, KT4, KT5, TW4, KT6, KT9, SM7 1, KT17, KT18, KT19, KT20, KT21, KT22, KT23, KT10, KT1, KT2, TW9, TW10, TW1, TW2, TW3, KT7, KT8, KT11, KT12, KT13, KT15, KT16, TW11, TW12, SW13, SW14, TW16, TW17.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £31,500 with the potential to earn up to £38,700 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week. After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we’re a great match. We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer in London employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in London
✨Tip Number 1
Get to know the company! Research Virgin Media and O2, their values, and what they stand for. This will help you connect your skills and experiences to their mission during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping customers with technical issues, think of examples from your past where you've successfully resolved problems or helped others.
✨Tip Number 3
Show off your people skills! As a Field Service Engineer, you'll be meeting new customers every day. Be ready to share stories that highlight your ability to connect with people and provide exceptional service.
✨Tip Number 4
Apply through our website! It’s quick and easy, and you’ll get to complete a video assessment that lets your personality shine. Plus, it shows us you're serious about joining the team!
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for helping customers and any relevant experiences that showcase your problem-solving skills.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the Field Service Engineer role. Mention your ability to work independently and adapt to different situations, as these are key traits we’re looking for.
Show Enthusiasm: Express your excitement about the role and the opportunity to connect with customers. A positive attitude can really make your application stand out, so don’t hold back on showing us why you’re keen to join our team!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s quick and easy, plus you’ll get all the info you need about the role and our company right there!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with the technical aspects of the Field Service Engineer role. Understand the basics of broadband, TV, and phone services, as well as common troubleshooting techniques. This will help you answer questions confidently and show your enthusiasm for the job.
✨Showcase Your People Skills
Since this role is all about connecting with customers, be prepared to discuss your experience in customer service or any situations where you've helped others. Share examples that highlight your problem-solving mindset and ability to adapt to different situations.
✨Dress for Success
Even though the job involves working outdoors, make sure to dress smartly for the interview. A neat appearance shows professionalism and respect for the interview process. Plus, it sets a positive tone for your first impression!
✨Ask Thoughtful Questions
Prepare a few questions to ask the interviewer about the company culture, training process, or what a typical day looks like. This not only shows your interest in the role but also helps you determine if it's the right fit for you.