At a Glance
- Tasks: Analyse and model customer base performance to drive revenue growth and improve product penetration.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a competitive salary, great perks, and a supportive work culture.
- Other info: Be part of a diverse team that values equity and inclusion.
- Why this job: Make a real impact by shaping commercial strategies in a dynamic environment.
- Qualifications: Strong analytical skills and experience in commercial or performance analysis preferred.
The predicted salary is between 45000 - 55000 £ per year.
The Commercial Analyst – Fixed & Mobile Base plays a critical role in analysing and modelling the performance of Virgin Media O2’s Fixed and Mobile customer bases. You will generate the insights, forecasts and analytical models that underpin new commercial strategies aimed at driving revenue growth, improving ARPU and increasing product penetration across broadband, mobile and converged categories.
What You Will Do
- Build and maintain robust analytical models to evaluate Fixed and Mobile revenue performance, forecast trends, and assess impacts of commercial initiatives.
- Analyse ARPU, churn behaviour, product penetration and customer segments to identify opportunities for revenue growth.
- Support development of new commercial strategies, including pricing changes, offer design, handset/SIMO opportunities, convergence initiatives and value‑driving interventions.
- Produce clear commercial insights, dashboards and recommendations for senior stakeholders.
- Work cross‑functionally with Finance, Propositions, Trading and Data teams to shape scenarios, quantify opportunities and validate business cases.
- Monitor competitor behaviour, market dynamics and performance trends to inform commercial decisions.
- Support governance routines (MBRs, QBRs, planning cycles) with timely analysis, performance commentary and risk/opportunity assessments.
The must haves
- Strong analytical background with experience in commercial, financial or performance analysis (telecoms or subscription‑based industries desirable).
- High proficiency with Excel/Sheets and analytical tools (e.g., SQL, Python or similar advantageous but not essential).
- Ability to interpret large datasets and translate outputs into actionable commercial insights.
The other stuff we are looking for
- Understanding of telecoms pricing, base dynamics, mobile/fixed KPIs or subscription economics (preferred).
- Strong communication skills with ability to produce clear narratives for non‑technical audiences.
- Highly organised, able to manage multiple priorities in a fast‑moving environment.
What's in it for you
We aim to create a culture that empowers everyone to bring the best versions of themselves to work each day. Working at Virgin Media O2, you receive a reward package bursting with benefits and multiple extras that support you and your loved ones, ensuring you’re covered no matter what life throws your way.
Commercial Analyst - Base Management in London employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. Our employees benefit from a comprehensive rewards package, ample opportunities for professional growth, and the chance to collaborate with talented teams in dynamic locations like London, Manchester, and Reading. Join us to be part of a forward-thinking company that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Analyst - Base Management in London
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We think you need these skills to ace Commercial Analyst - Base Management in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Virgin Media O2, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Virgin Media O2
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Virgin Media O2’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
