At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences every day.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a fantastic rewards package with benefits that support you and your loved ones.
- Other info: Embrace a diverse and inclusive culture where you can be your authentic self.
- Why this job: Make a real impact by creating a motivated team and enhancing customer satisfaction.
- Qualifications: Experience in fast-paced environments and leading teams is essential.
The predicted salary is between 30000 - 40000 € per year.
As an Assistant Store Manager you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.
You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.
The must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience in leading and developing teams.
- Experience delivering first class customer experiences.
- Experience following process and procedures.
- Experience delivering reviews and performance management.
- Experience working towards targets and driving success.
The other stuff we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What's in it for you:
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps:
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Assistant Store Manager Ilford in London employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that empowers our employees to thrive. As an Assistant Store Manager in London, you'll benefit from a comprehensive rewards package, opportunities for personal and professional growth, and the chance to lead a motivated team dedicated to delivering outstanding customer experiences. Join us in creating a workplace where diversity is celebrated and every individual can bring their authentic self to work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager Ilford in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Media O2's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences. We want to hear about those moments that showcase your skills and passion for retail excellence.
✨Tip Number 3
Prepare questions for your interviewers! Show your interest in the role by asking about team dynamics or how they measure success. It’s a great way to demonstrate your enthusiasm and commitment to creating a motivated team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Virgin Media O2 family.
We think you need these skills to ace Assistant Store Manager Ilford in London
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your enthusiasm for retail shine through! We want to see how you can bring our core values to life and create amazing customer experiences.
Highlight Your Leadership Skills:Make sure to showcase any experience you have in leading and developing teams. We love seeing examples of how you've inspired others and created a motivated environment!
Be Customer-Centric:Remember, the customer is at the heart of everything we do. Share specific examples of how you've delivered first-class customer experiences in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re keen to join the Virgin Media O2 family!
How to prepare for a job interview at Virgin Media O2
✨Know Your Values
Before the interview, take some time to understand Virgin Media O2's core values. Think about how your personal values align with theirs and be ready to share examples of how you've embodied these values in your previous roles.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to lead and inspire a team. Prepare specific examples of how you've successfully led teams in the past, focusing on your coaching and development strategies that resulted in improved performance.
✨Customer-Centric Mindset
Since putting the customer at the heart of everything is crucial, come prepared with stories that highlight your experience in delivering exceptional customer service. Be ready to discuss how you’ve handled challenging situations to ensure customer satisfaction.
✨Adaptability is Key
The retail environment can change rapidly, so demonstrate your ability to adapt. Think of instances where you've successfully navigated changes in processes or business needs, and be prepared to discuss how you managed those transitions effectively.
