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- Tasks: Install and maintain broadband, TV, and phone services while solving technical issues.
- Company: Join Virgin Media and O2, a leader in connectivity for over 46 million customers.
- Benefits: Earn up to £36,200 with bonuses, enjoy private medical cover, and 25 days annual leave.
- Other info: Enjoy a 4-day working week with excellent career progression opportunities.
- Why this job: Experience variety every day, work outdoors, and make a real difference for customers.
- Qualifications: No experience needed; just a UK driving licence and a passion for helping others.
The predicted salary is between 29000 - 36200 £ per year.
Location: Liverpool
Job Type: Full Time
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)
You must live in one of the following postcodes: L1, L2, L3, L4, L5, L6, L7, L8, L9, L10, L11, L12, L13, L14, L15, L16, L17, L18, L19, L20, L21, L22, L23, L24, L25, L26, L27, L28, L30, L31, L37, L38, L39, PR8, PR9.
About the Role:
- You’ll be out and about, travelling to different locations and meeting new people every day.
- No two days are the same. One day you could be installing cutting‑edge broadband in a customer’s home; the next you’re troubleshooting an issue and helping someone get back online.
- You’ll enjoy the freedom of working outside and the opportunity for real job progression.
- You’ll only be working four days out of seven each week.
- No experience? No problem. We’ll fully train and support you through a detailed onboarding stage and assign you a dedicated mentor.
Responsibilities:
- Install and maintain broadband, TV and phone services to customers’ homes.
- Quickly resolve technical issues, ensuring customers stay connected.
- Provide exceptional service that leaves every customer satisfied.
- Work independently with the backing of a supportive team.
Deal-breakers:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Desired Skills:
- Problem‑solving mindset and passion for helping customers.
- A methodical, organised approach to work.
- Ability to remain composed and adapt to any situation.
Benefits:
- Starting salary of £29,000 with potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA, a healthcare plan and critical illness insurance.
- Market‑leading maternity, paternity, neonatal and careers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off.
- Option to buy and sell up to 5 extra days.
- 4‑day working week – after training you’ll work 37.5 hours across just four days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next Steps:
- Complete the online application and video assessment.
- If successful, chat with a recruiter to learn more.
- Attend an interview with a manager to see if we’re a good match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know.
Field Service Engineer - Liverpool employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like how you handle customer issues or work independently. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges head-on. Whether it's fixing a tech issue or helping a friend, these stories can really make you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us. Let’s get you started on this exciting journey!
We think you need these skills to ace Field Service Engineer - Liverpool
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and your passion for helping customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention any relevant problem-solving experiences or customer service skills that make you a great fit for us!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using bullet points and short paragraphs. This helps us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Make sure you understand the role of a Field Service Engineer. Brush up on broadband installation and troubleshooting techniques. Familiarise yourself with common issues customers face and how to resolve them quickly.
✨Show Off Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled challenges in the past. Think of situations where you had to think on your feet or adapt to unexpected problems, as this role requires a methodical and organised approach.
✨Demonstrate Your Customer Service Passion
This job is all about helping customers, so highlight your passion for providing exceptional service. Share stories that showcase your ability to connect with people and leave them satisfied, even in tricky situations.
✨Be Prepared for Practical Questions
Expect questions that assess your confidence working outdoors and at heights. Be honest about your experience, but also express your willingness to learn and adapt. If you have a UK manual driving licence, make sure to mention it!